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NVR4032H unusable after firmware 1.0.5 upgrade today

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NVR4032H unusable after firmware 1.0.5 upgrade today

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
NVR4032H unusable after firmware 1.0.5 upgrade today
NVR4032H unusable after firmware 1.0.5 upgrade today
2024-05-28 09:05:16 - last edited 2024-09-19 07:00:57
Model: VIGI NVR4032H  
Hardware Version: V1
Firmware Version: 1.0.5

This morning Vigi app prompted for firmware update on NVR4032H to 1.0.5 but after the upgrade it appears as though the NVR runs out of resources within a few minutes of a restart.  The monitoring screen stops showing all 24 cameras and the device is unresponsive.  You can click to login as long as you are very patient to allow the pattern login to complete (takes about 4 minutes). I have looked for firmware 1.0.4 to downgrade to but cannot find it anywhere to download.  NVR has been working perfectly before today's upgrade.

 

Any help or advice happily received.

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#1
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1 Accepted Solution
Re:NVR4032H unusable after firmware 1.0.5 upgrade today-Solution
2024-06-08 06:54:06 - last edited 2024-09-19 07:00:47

  @Clive_A Thank you for your assistance.

The support team worked with me to identify the issue and it is now completely resolved. From firmware 1.0.4 to 1.0.5, there was some change in handling of IP addressed of devices and that was causing the issue.

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#3
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Re:NVR4032H unusable after firmware 1.0.5 upgrade today
2024-05-29 01:56:10 - last edited 2024-09-19 07:00:47

Hi @thmark 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240553005, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:NVR4032H unusable after firmware 1.0.5 upgrade today-Solution
2024-06-08 06:54:06 - last edited 2024-09-19 07:00:47

  @Clive_A Thank you for your assistance.

The support team worked with me to identify the issue and it is now completely resolved. From firmware 1.0.4 to 1.0.5, there was some change in handling of IP addressed of devices and that was causing the issue.

Recommended Solution
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  1  
#3
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Re:NVR4032H unusable after firmware 1.0.5 upgrade today
2024-06-11 01:02:01 - last edited 2024-09-19 07:00:47

Hi @thmark 

Thanks for posting in our business forum.

thmark wrote

  @Clive_A Thank you for your assistance.

The support team worked with me to identify the issue and it is now completely resolved. From firmware 1.0.4 to 1.0.5, there was some change in handling of IP addressed of devices and that was causing the issue.

Great to know it is resolved and it is not a firmware issue but a new mechanism with the IP stuff.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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