sftp not working anymore after working first time
***NOTE: this happens on oc200 as well as er7212pc, but i could not add it to model section when submitting post as it said 'invalid content' and only allowed me to specify oc200 (even though it gives option to add model and it autofills with that model when typing out) ???
purchased hosted storage solution that has ssh/sftp connectivity with the purpose of setting up autobackup for backing up the config of all of our customer's omada stacks.
tested connecting via filezilla client with the given connection information. it was successful.
I then proceeded to try to setup autobackup on the first of 19 clients. It would not save.
After troubleshooting, i found that changing port to 2246 (filezilla leave blank, but this is our designated port from our sftp provider) and changing to scp, it saved.
After that, i changed back to sftp, added port, user, pass and was able to successfully click browse and connect to the remote server filesystem. I scheduled a backup for a few minutes later, and it worked.
I proceed to move on to the rest of customer stacks figuring I just confirmed it worked and it should work on all the rest, but did not.
When I click 'browse' it would just spin and then just timeout without any indication of any error.
This is the same across multiple controller types (oc200 adn er7212pc), hardware version (1 vs 2), and firmware versions
Furthermore, on the first one where it originally worked and i captured a backup, now will not work. It no longer shows the backups in the list, nor connects to the sftp server when I click browse. I tried rebooting the controller, but still same issue.
i have a ticket open with the sftp storage provider, but they are saying they do not see any other connection other than from my successful connections via filezilla client from my machine (which still works) so it would seem that it is not even trying to connect...
exporting logs, i see this info an entry for 'fail to connect to sftp server...' and then some java output such as 'com.jcraft.jsch.jschexception: session is down' along with stack dump' (which I could not include as when i try to submit, it said 'invalid content' (???)
is this a bug? anyway to get this working or troubleshoot further?
Need this to work so we can successfully and securely backup our clients stacks. a usb thumb drive locally across all of remote clients is not an acceptable solution.
Thanks.