VIGI Security Manager Play Preferences are not working

VIGI Security Manager Play Preferences are not working

VIGI Security Manager Play Preferences are not working
VIGI Security Manager Play Preferences are not working
2024-04-24 14:45:09 - last edited 2024-09-24 02:13:14
Hardware Version:
Firmware Version: 1.6.76

Hi,

 

VIGI Security Manager Play Preferences are not working, I am using version 1.6.76. As you can see in the screenshot, it is stretched even if I have it set to 1x (I have censored the image due for privacy purposes.). I have tested all the other settings and nothing is working.

 

BR,

RJ

 

 

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#1
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Re:VIGI Security Manager Play Preferences are not working
2024-04-25 03:22:28 - last edited 2024-09-19 07:13:17

Hi @rdcjr25 

Thanks for posting in our business forum.

I don't agree with you. I tested with the VSM just now. I set the low quality and the image immediately became worse. The display ratio also works.

Do you have the screenshot of the live view when you change it? Side-by-side comaprison?

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#2
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Re:VIGI Security Manager Play Preferences are not working
3 weeks ago

  @Clive_A 

 

I believe he’s referring to setting the default display ratio for cameras in Live View. The setting under "Play Preference" only applies to Playback, not Live View. Currently, we have to manually adjust the display ratio for each camera every time we open the VSM, which can be inconvenient and time-consuming, especially when managing multiple cameras.
 

It would be great if this could be fixed to improve efficiency.
 

Thank you!

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#3
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Re:VIGI Security Manager Play Preferences are not working
3 weeks ago

Hi @codec_supra 

Thanks for posting in our business forum.

codec_supra wrote

  @Clive_A 

 

I believe he’s referring to setting the default display ratio for cameras in Live View. The setting under "Play Preference" only applies to Playback, not Live View. Currently, we have to manually adjust the display ratio for each camera every time we open the VSM, which can be inconvenient and time-consuming, especially when managing multiple cameras.
 

It would be great if this could be fixed to improve efficiency.
 

Thank you!

But he showed a picture of the Live View instead of the Playback page.

 

What would be the reason for you constantly changing the display quality, ratio, and other parameters?

I am asking this because usually when you set the camera correctly and properly, it should be recording and providing the live view instead of being constantly changed and adjusted.

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#4
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Re:VIGI Security Manager Play Preferences are not working
3 weeks ago

  @codec_supra Hi! Oh okay so this Play Prefence only applies to Playback. Got it.

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#5
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Re:VIGI Security Manager Play Preferences are not working
3 weeks ago
Hi! What @codec_supra wrote is the more accurate description of what I experienced. Another thing, I am not constantly trying to change display settings (not sure where you got that), but rather, I would want it to stay to the same settings (1x, LQ) that is why I am trying to adjust it once in Play Preference and hope the next time the app runs, it follows the settings there.
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#6
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Re:VIGI Security Manager Play Preferences are not working
3 weeks ago

 

 

Clive_A wrote

Hi @codec_supra 

Thanks for posting in our business forum.

codec_supra wrote

  @Clive_A 

 

I believe he’s referring to setting the default display ratio for cameras in Live View. The setting under "Play Preference" only applies to Playback, not Live View. Currently, we have to manually adjust the display ratio for each camera every time we open the VSM, which can be inconvenient and time-consuming, especially when managing multiple cameras.
 

It would be great if this could be fixed to improve efficiency.
 

Thank you!

But he showed a picture of the Live View instead of the Playback page.

 

What would be the reason for you constantly changing the display quality, ratio, and other parameters?

I am asking this because usually when you set the camera correctly and properly, it should be recording and providing the live view instead of being constantly changed and adjusted.

 

@Clive_A 

 

We shouldn't need to constantly adjust the display ratio if the one we set in Live View could be saved instead of resetting to its default display ratio 100% eveytime we restart VSM.I hope there's an option to change this to the user's preferred setting.
 

A 100% display ratio isn't always ideal, especially when cameras are oriented vertically for narrow spaces like hallways, where maximizing the viewing angle is important. At 100%, the video can appear distorted in these cases.
 

I hope this clarifies my concern, and I would appreciate it if the TP-Link support team could consider addressing this in a future update of the VSM.

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#7
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Re:VIGI Security Manager Play Preferences are not working
3 weeks ago

Hi @codec_supra 

Thanks for posting in our business forum.

codec_supra wrote

 

 

Clive_A wrote

Hi @codec_supra 

Thanks for posting in our business forum.

codec_supra wrote

  @Clive_A 

 

I believe he’s referring to setting the default display ratio for cameras in Live View. The setting under "Play Preference" only applies to Playback, not Live View. Currently, we have to manually adjust the display ratio for each camera every time we open the VSM, which can be inconvenient and time-consuming, especially when managing multiple cameras.
 

It would be great if this could be fixed to improve efficiency.
 

Thank you!

But he showed a picture of the Live View instead of the Playback page.

 

What would be the reason for you constantly changing the display quality, ratio, and other parameters?

I am asking this because usually when you set the camera correctly and properly, it should be recording and providing the live view instead of being constantly changed and adjusted.

 

@Clive_A 

 

We shouldn't need to constantly adjust the display ratio if the one we set in Live View could be saved instead of resetting to its default display ratio 100% eveytime we restart VSM.I hope there's an option to change this to the user's preferred setting.
 

A 100% display ratio isn't always ideal, especially when cameras are oriented vertically for narrow spaces like hallways, where maximizing the viewing angle is important. At 100%, the video can appear distorted in these cases.
 

I hope this clarifies my concern, and I would appreciate it if the TP-Link support team could consider addressing this in a future update of the VSM.

So, in your request, it can be summarized as we need to create a preset for you and it should contain several profiles so that you can one-click apply the preset to the cameras. The profile should allow you to set display res, ratio, and zoom. Things that relate to the viewing preference.

That's what you expect to have. Do I understand it correctly?

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#8
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Re:VIGI Security Manager Play Preferences are not working
3 weeks ago

  @Clive_A 

 

Yes, you've got it! My primary request is for a preset to save the display ratio setting so it doesn’t reset each time VSM restarts. If it’s possible to include options for resolution and zoom level as well, that would be a fantastic addition, though the display ratio is our main focus.

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#9
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Re:VIGI Security Manager Play Preferences are not working
2 weeks ago

Hi @codec_supra 

Thanks for posting in our business forum.

codec_supra wrote

  @Clive_A 

 

Yes, you've got it! My primary request is for a preset to save the display ratio setting so it doesn’t reset each time VSM restarts. If it’s possible to include options for resolution and zoom level as well, that would be a fantastic addition, though the display ratio is our main focus.

Since I cannot create a new thread for you on the request page. Please paste your request or the link in a new post on the right page. Will record your request as discussed here.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#10
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Re:VIGI Security Manager Play Preferences are not working
2 weeks ago - last edited 2 weeks ago

  @Clive_A

Thanks, I already created a new thread for this request.

https://community.tp-link.com/en/business/threads/topic/713674?page=1

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#11
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