Hi @Support_Gsys 

Thanks for posting in our business forum.

Please read the community guidelines and post your thread on the correct page.

So, I am confused by your description. You also seem confused and not troubleshooting in any direction.

1. Have you considered this as a power issue? It is a tablet and it freezes and gets stuck. It could be a power throttle. Do you consider this in it?

2. This is a switch and it simply forwards the traffic and packets. I cannot think of any possibility that there is a problem in layer 2 or layer 3 that would stop it from working. The switch is on layers 1 to 3, and I don't think it is 2 and 3. So this falls back to the first question.

Is it a power issue?

Try a 3ft cable and test any ports on the switch.

And how many tablets do you have on this switch?

PoE budget screenshot?

Hi @Support_Gsys 

Thanks for posting in our business forum.

Support_Gsys wrote

  @Clive_A 

Hi,

Thank for your reply.

 

I know that it has to be a power issue. In this case, there is only one tablet connected to the switch. But we have the same network infra in another place and never, we got this kind of problem. And yes, I tried the other ports of the switch.

 

Regards,

If you believe this is a hardware issue with the switch, you may contact the support for further diagnosis and replace it.

I still hold my opinion that this might be a power issue. Not software because layers 2 and 3 do not make it freeze unless you have any loop.

If you have ruled these out, then replace it and see if there is an issue again. If there is, you should take a full diagnosis on your network environment. It cannot be the problem with the switch but your environment or config.