Hi @Ric04jan72 

Thanks for posting in our business forum.

So, do you troubleshoot from the devices connected via voucher?

This does not make any sense to me by pointing out this information. Plain description without any directive information or clues.

If possible, you can take a look at both articles.

Hi @Ric04jan72 

Thanks for posting in our business forum.

Ric04jan72 wrote

  @Clive_A 

 

Yes I troubleshoot over 30 Devices connected to hotspot  via voucher.

 

It doesn't make sense for me if you have enough bandwidth and yet, you can not browse the internet under OMADA SYSTEM.

 

But testing my internet without passing the OMADA system will yield the proper bandwidth from my ISP and browsing the internet is super fast.

 

From a TP-Link customer point of view like me, some of your replies to our inquiries seems to be unethical.

 

Our questions/inquiries were making TP-Link OMADA better.

 

 

 

So, what did you do? Speed test to verify that the speed is lower?

Checked DNS? Resolution good?

Any ping tests?

This is the whole point I am asking. There is no specific symptom but "not working, loading too slow".

If you want a fast and quick resolution to your question, you should make a proper question with information.

Asking this question without anything provided does not make any sense. I have pointed out that several times in both guidelines and other replies. I can simply replicate it in the test environment and highly likely that I won't yield the same result. I can ignore that as it might be a single case with your environment or setup. Yet, it does not help in your situation at all.

So, I do hope there are some questions with constructive information provided and that they will be fixed as soon as possible. I wrote many articles hoping to improve the community's ability to troubleshoot and ask questions, yet that seems discouraging to me. This is a business community and I think we should at least somehow know some basic techniques to troubleshoot and get things fixed quickly. And to discuss as well instead of asking a question without proper information or with an attitude of "just-give-me-the-answers".

I am not that stiff at work. And I won't be there if this is getting stiff. I hope you can read what's been there and propose a question and discuss. Instead of getting some low-effort give-answers-to-me questions. I think you might go for tech support because you can ask the tech rep and you can get a guaranteed reply without discussion and learning about Omada and networking knowledge.

Please note that I am not obliged to respond to every single reply. Well, I am doing my best out of courtesy to cover every single request and post and hoping to get every question asked resolved. But I don't think I should take my time into a vanity.

If you feel this is not the way you should get a reply, I am VERY sorry for my way of getting things straight if this makes you uncomfortable.