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TP-Link TL-SG3428MP Cant adopt by controller

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TP-Link TL-SG3428MP Cant adopt by controller

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TP-Link TL-SG3428MP Cant adopt by controller
TP-Link TL-SG3428MP Cant adopt by controller
2024-03-03 14:57:23 - last edited 2024-03-06 01:06:41
Model: TL-SG3428MP  
Hardware Version:
Firmware Version:

Hello, Im trying to adopt switch with my Omada controller. But it is not possible..Im getting "ADOPT FAILED" all the time. Not sure what to do now. Please can somebody help me?
Thank you!

 

 

 

 

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#1
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2 Accepted Solutions
Re:TP-Link TL-SG3428MP Cant adopt by controller-Solution
2024-03-04 09:09:32 - last edited 2024-03-06 01:07:07

Hi @bystry 

Thanks for posting in our business forum.Thanks for posting in our business forum.

bystry wrote

  @Clive_A Thank you for help! That was my first idea to reset switch to factory settings and try to connect / adopt it again. Unfortunately I dont have Serial cable so Im waiting for usb adapter. The only DHCP server is omada router. Can I somehow double check it in Omada Controller? Is there any instruction how to reset switch on Linux machine? Thank you again for help!

 

So I'd recommend you follow what I said. No need to reset it now. When you reboot it, it'll send a DHCP request. So, let's see what IP it gets while your cable is under shipment.

I don't assume it is a problem with the controller or the router yet.

 

What is the error you have when you adopt it? This FAQ basically answers all the possible causes for it.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#8
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Re:TP-Link TL-SG3428MP Cant adopt by controller-Solution
2024-03-05 18:26:14 - last edited 2024-03-06 01:06:41

  @Clive_A thanks a lot! I used serial port to reset switch and it is working again. We can close this topic. Thank you all

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#12
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11 Reply
Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-03 18:41:11

  @bystry 

 

it looks like the switch has a public ip, try to connect it to the correct network

 

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#2
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-03 18:50:45

  @MR.S  thank you for help. To be honest I cant do nothing when Im clicking on switch. Until its not adopted there is no any options on switch 

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#3
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-03 19:17:14

  @bystry 

 

connect switch to same network as the other stuff. router should get ip from dhcp server, 

 

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#4
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-03 20:02:56
Hmm..but its connected to same network. I have router, than cable is going to switch and all devices are plugged into my switch
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#5
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-04 07:59:06

Hi @bystry 

Thanks for posting in our business forum.
Reboot the switch to get the DHCP IP from the router's DHCP server.

Do you have another DHCP server in the LAN to respond to the DHCP request?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-04 08:17:00

  @Clive_A Thank you for help! That was my first idea to reset switch to factory settings and try to connect / adopt it again. Unfortunately I dont have Serial cable so Im waiting for usb adapter. The only DHCP server is omada router. Can I somehow double check it in Omada Controller? Is there any instruction how to reset switch on Linux machine? Thank you again for help!

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#7
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Re:TP-Link TL-SG3428MP Cant adopt by controller-Solution
2024-03-04 09:09:32 - last edited 2024-03-06 01:07:07

Hi @bystry 

Thanks for posting in our business forum.Thanks for posting in our business forum.

bystry wrote

  @Clive_A Thank you for help! That was my first idea to reset switch to factory settings and try to connect / adopt it again. Unfortunately I dont have Serial cable so Im waiting for usb adapter. The only DHCP server is omada router. Can I somehow double check it in Omada Controller? Is there any instruction how to reset switch on Linux machine? Thank you again for help!

 

So I'd recommend you follow what I said. No need to reset it now. When you reboot it, it'll send a DHCP request. So, let's see what IP it gets while your cable is under shipment.

I don't assume it is a problem with the controller or the router yet.

 

What is the error you have when you adopt it? This FAQ basically answers all the possible causes for it.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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#8
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-04 10:56:22

  @Clive_A Thank you for response.

 

I was getting: "Device adoption failed, device does not respond to adoption functions." 

 

I cant get access to router so by reboot you mean unplug cable between router and switch and turn off power from switch, turn it on again and plug to router using cable? I will do it today after going back to home

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#9
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-04 18:23:16

 @Clive_A ok so I unplugged switch, restarted it and I plugged it again. Nothing happened. Same IP, Same error.. I'm stuck and I have no ide what to do...

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#10
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Re:TP-Link TL-SG3428MP Cant adopt by controller
2024-03-05 01:41:30

Hi @bystry 

Thanks for posting in our business forum.

bystry wrote

 @Clive_A ok so I unplugged switch, restarted it and I plugged it again. Nothing happened. Same IP, Same error.. I'm stuck and I have no ide what to do...

It seems to be that your device is set to a static IP.

Do you have any idea on how to log in to a switch via web UI? As for now, you don't have the reset cable. You probably need to manually log in to it and change the IP to dynamic IP.

 

After you reset/change the IP, make it dynamic and let it get an IP from the router. Then you should be good to adopt.

 

I have pointed out what your cause might be and what you should do. That's your direction on resolving it. On the forum, I think I don't have to repeat how to log in to a switch/router via its web UI. If you have trouble with this part, you may need to set a static IP. It's very basic. If you need a step by step guidance, refer to the User Guide with pictures. Or please call the support and do this online. It's gonna be lengthy and time-consuming if I manually type words one by one for you.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#11
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