Continuous disconnectivity of access point
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Hi Team,
Greetings to the community!
We're currently facing challenges in our office network where we have deployed 9 TP-Link EAP245 (V4) access points to cater to the needs of 170 users. Unfortunately, we've been encountering issues such as concurrent disconnectivity in the middle of usage. I would greatly appreciate any insights, advice, or suggestions from the community on how to troubleshoot and address this matter effectively. Your expertise and assistance would be invaluable. Thank you in advance for your support!
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Hi @Prudhviraju_040，
How did you power on these 9 EAP245s?
Please check the physical connection in your topology, and make sure the Ethernet cables are working properly. And if you use the POE switch to power on these EAPs, please check the Max Power Consumption.
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1. Power Source: * The EAP245 access points are powered on using Power over Ethernet (POE). POE allows both data and electrical power to be transmitted over the same Ethernet cable, simplifying the setup and reducing the need for separate power cables.
2. Network Distribution: * The network is distributed through a switch to all the access points. A switch is a networking device that connects various devices within a local area network (LAN). In this case, it's used to distribute data to and from the EAP245 access points.
3. Physical Connection: * All physical connections are reported to be in a good state. This implies that the Ethernet cables connecting the access points to the switch are properly connected and functioning. Physical connection issues can sometimes lead to network problems, so verifying their good state is important for reliable operation.
4. Power Consumption: The statement mentions that the power consumption is within the specified maximum limit. Each electronic device, including the EAP245 access points, has a maximum power consumption specification. It's important to ensure that the power supplied (in this case, through POE) does not exceed these limits to prevent damage to the devices.
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Hi @Prudhviraju_040,
What is the specific problem phenomenon of "concurrent disconnectivity in the middle of usage "?
Did all clients contain 2.4G and 5G clients have the disconnecting issue? Did they still connect to the EAP's SSID but just no IP addresses?
How did you get the internet back on these clients when this disconnection issue occurs?
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Hi @Hank21 ,
One of the nine EAP245 access points is experiencing occasional reboots during periods of high network usage. This results in connected clients shifting to the closest available access point. As a consequence, the increased load on the neighboring access point due to additional connected clients is causing concerns.
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Reboot of single AP under high usage is indicative of insufficient power. This is most likely caused by poor crimp connection on the cable between the POE switch and the AP, or debris in the ethernet port at either end, especially if it is always the same AP that is rebooting (if random APs reboot then that woudl point to the POE switch.
The EAP245 states max consumption is 12.3W, however you should budget 15W per AP if you are powering them via a POE switch.
If you wish to perform a quick test to avoid a cabling contractor returning, you can use the supplied passive POE injector positioned close to the problem AP and a short, commercially product 1-2m patch cord to connect the injector POE port to the AP (and the APs existing feed goes to the injector LAN). IF the AP stays stable, you have your answer.
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