Cannot Verify Server Identity The identity of "google.com" cannot be verified.

Cannot Verify Server Identity The identity of "google.com" cannot be verified.

Cannot Verify Server Identity The identity of "google.com" cannot be verified.
Cannot Verify Server Identity The identity of "google.com" cannot be verified.
2024-01-12 18:37:36
Model: OC200   EAP225-Outdoor  
Hardware Version: V1
Firmware Version: 1.26.3 Build 20230906 Rel.36269

The error states "Cannot Verify Server Identity" "The identity of "google.com" cannot be verified." 

 

This error keeps occuring seemingly at random times, and sometimes back to back. The error occored both on an iPhone 11 and 15. The location is hospitality enviroment where there are three netowrks, one for IoT, Staff and a Guest network with a simple password captive portal. It seems to only happen on the guest network but im not %100 positive. I belive the error started occuring at the last update of the controller. 

 

Error Message   DetailsMore Details

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#1
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6 Reply
Re:Cannot Verify Server Identity The identity of "google.com" cannot be verified.
2024-01-15 03:03:56

  @nLofy 

 

TP-Link used the self-signed certificate, tried accessing via HTTP, and using the private window for testing. 

Better to change the DNS manually on the iPhone, change to other public IPs like 8.8.8.8.

Just striving to develop myself while helping others.
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#2
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Re:Cannot Verify Server Identity The identity of "google.com" cannot be verified.
2024-01-16 18:45:33

  @Virgo Is there someting I can change in the controller settings to make it stop? 

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#3
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Re:Cannot Verify Server Identity The identity of "google.com" cannot be verified.
2024-01-20 18:14:16

It's taken me awhile to recive this error but it happens on desktop as well.

 

 

Desktop issue

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#4
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Re:Cannot Verify Server Identity The identity of "google.com" cannot be verified.
2024-03-15 21:55:44

  @nLofy I am still looking for possible solutions

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#5
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Re:Cannot Verify Server Identity The identity of "google.com" cannot be verified.
2024-03-19 08:50:52

Hi @nLofy 

Thanks for posting in our business forum.

nLofy wrote

The error states "Cannot Verify Server Identity" "The identity of "google.com" cannot be verified." 

 

This error keeps occuring seemingly at random times, and sometimes back to back. The error occored both on an iPhone 11 and 15. The location is hospitality enviroment where there are three netowrks, one for IoT, Staff and a Guest network with a simple password captive portal. It seems to only happen on the guest network but im not %100 positive. I belive the error started occuring at the last update of the controller. 

 

Error Message  

There is nothing you can do to stop it as far as I know.

I met this as well with a different brand of mobile WIFI router.

The problem is that when I lose Internet when I browse or connect to some mail servers, I will see this error message. It can be reproduced very steadily when I lose Internet and they still try to connect to the servers.

 

So, set an RSSI threshold on your AP and let the AP kick the weak signal devices. This problem should not be repeated that frequently. Recommend -75 dBm.

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#6
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Re:Cannot Verify Server Identity The identity of "google.com" cannot be verified.
2024-03-30 13:47:24

  @nLofy this is on your guest WiFi? Have you tried removing the password requirement? 
 

We use a captive portal through GoZone WiFi that provides a secure network without the need for a password. It also collects guest information that allows us to use for marketing and guest data analytics. Honestly, the guys there are great and might be able to help you troubleshoot. 

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#7
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