Cannot Verify Server Identity The identity of "google.com" cannot be verified.
The error states "Cannot Verify Server Identity" "The identity of "google.com" cannot be verified."
This error keeps occuring seemingly at random times, and sometimes back to back. The error occored both on an iPhone 11 and 15. The location is hospitality enviroment where there are three netowrks, one for IoT, Staff and a Guest network with a simple password captive portal. It seems to only happen on the guest network but im not %100 positive. I belive the error started occuring at the last update of the controller.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
TP-Link used the self-signed certificate, tried accessing via HTTP, and using the private window for testing.
Better to change the DNS manually on the iPhone, change to other public IPs like 8.8.8.8.
- Copy Link
- Report Inappropriate Content
@Virgo Is there someting I can change in the controller settings to make it stop?
- Copy Link
- Report Inappropriate Content
It's taken me awhile to recive this error but it happens on desktop as well.
- Copy Link
- Report Inappropriate Content
@nLofy I am still looking for possible solutions
- Copy Link
- Report Inappropriate Content
Hi @nLofy
Thanks for posting in our business forum.
nLofy wrote
The error states "Cannot Verify Server Identity" "The identity of "google.com" cannot be verified."
This error keeps occuring seemingly at random times, and sometimes back to back. The error occored both on an iPhone 11 and 15. The location is hospitality enviroment where there are three netowrks, one for IoT, Staff and a Guest network with a simple password captive portal. It seems to only happen on the guest network but im not %100 positive. I belive the error started occuring at the last update of the controller.
There is nothing you can do to stop it as far as I know.
I met this as well with a different brand of mobile WIFI router.
The problem is that when I lose Internet when I browse or connect to some mail servers, I will see this error message. It can be reproduced very steadily when I lose Internet and they still try to connect to the servers.
So, set an RSSI threshold on your AP and let the AP kick the weak signal devices. This problem should not be repeated that frequently. Recommend -75 dBm.
- Copy Link
- Report Inappropriate Content
@nLofy this is on your guest WiFi? Have you tried removing the password requirement?
We use a captive portal through GoZone WiFi that provides a secure network without the need for a password. It also collects guest information that allows us to use for marketing and guest data analytics. Honestly, the guys there are great and might be able to help you troubleshoot.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1396
Replies: 6
Voters 0
No one has voted for it yet.