This Article Applies to:

 

All VIGI NVR and VIGI cameras.

 

Background:

 

If the VIGI NVR/Camera becomes unresponsive or stops working after a firmware upgrade due to misoperation or power supply interruption, it can be restored to normal using the firmware recovery function.

 

Possible phenomenon:

 

1. The NVR cannot boot successfully, no image output on the connected monitor via HDMI or VGA, or it remains stuck on the logo screen.

2. The Camera doesn’t respond to any operations, such as device adding or video streaming via RTSP.

 

Configuration Steps:

 

Step1: 

Find a PC and assign a static IP address to it. The IP address needs to be in the 192.168.0.1/24 subnet and cannot be 192.168.0.60 or 192.168.0.240.

For example:

IP address: 192.168.0.200

Subnet Mask:255.255.255.0

 

Step2: 

Power on the IPC or NVR.

Directly connect the Ethernet port of the PC to the Ethernet port of the IPC/NVR. Avoid using a switch in between.

(For NVR4032H, please use the LAN port 2.)

 

Step3: 

Open a web browser and enter the IP address in the address bar, then press 'enter'.

For VIGI NVR, use 192.168.0.240. For VIGI Camera, use 192.168.0.60.

This will take us to the firmware recovery page.

 

Step4: 

Upload the correct official firmware file and upgrade.

(You can obtain the official firmware from TP-Link Official Website or TP-Link Technical support team)

https://www.tp-link.com/en/vigi/

 

Step5: 

VIGI NVR/Camera will reboot and restore normal operation within a few minutes.

 

If the above steps do not restore the device to normal functioning, please collect the following information to contact our support. Or Start a New Thread.

1. Model and firmware of VIGI NVR or IPC. Or your VIGI app version.

2. Detailed description of the issue and any error message displayed.

3. Any recent setting changes or events that may have caused the issue. For example, a power outage, or firmware upgrade.