Hi @Networker-hb 

Thanks for posting in our business forum.

Networker-hb wrote

  @delpit 

Hello together, exactly same issue here on my site. Brand new Hardwarecontroler OC200, setup was fine and the VPN Router ER706W adopted.

But when i try to install the Firmwareupgrade than i get the same error messages you the others here in that post.

Ist there already a fix for that firmware update issue in place?

Thanks a lot for your help, Regards...

Our test team does not experience any issues with the cloud update, or local update with three types of controller. We did not reproduce the issue in our test environment.

So we cannot locate the issue yet and firmware is not guaranteed as of now.

If you are okay with remote debug with us, that would be great and I will schedule a remote debug session.

Hi @Enzofielt 

Enzofielt wrote

  @Clive_A 

 

 

 

I can do a remote session

I live in the Netherlands (CET)

Working 8 am till 5 pm this week, available daily 25-26-27-28-29 Dec

In the US starting Januari 2 next year till Januari 14, home from Januari 15 till 19 and flying to Bangladesh Januari 20 for 3 weeks.

Scheduling will be a challenge.

 

Must I add the running logs to this post?

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231240574, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience.

Hi @delpit  @user6641

Like what I posted on #7. Have you followed it?

What's your controller version? Firmware and controller version?

Is your Java 64-bit? We have cases resolved by checking the Java version. If your controller version is software controller, double-check your Java version, if your version is 32-bit, you will definitely not be able to upgrade it.

Clean uninstall any Java on your computer and install 64-bit Java JRE to your system and launch the controller again.

For two users in this thread and those who are using OC200, you don't have to check the Java version.

Specify your error message in English and let me know what you tried. Your time zone for available remote. (We work from Mon to Fri)

@Networker-hb

 

Networker-hb wrote

  @delpit 

Hello together, exactly same issue here on my site. Brand new Hardwarecontroler OC200, setup was fine and the VPN Router ER706W adopted.

But when i try to install the Firmwareupgrade than i get the same error messages you the others here in that post.

Ist there already a fix for that firmware update issue in place?

Thanks a lot for your help, Regards...

Can you have a remote session with us? Please let me know your available time and time zone.

Full error message and if you have screenshot, would be better.

You don't have the software controller but the OC200, is that correct? V2? Firmware version and controller version? ER706W firmware version?

Hi @delpit 

Thanks for posting in our business forum.

delpit wrote

  @Clive_A 

 

My Java versions are 64-bit and the latest available. Next to trying to upgrade from a windows 11 laptop and a Debian PC I also tried upgrading after adopting the device from a OC-200 using the latest in Europe available version (5.12.9). Could you explain how a Java version on my laptop influences an upgrade on a device, when the only thing the laptop is doing is uploading a bin-file?

 

It's not clear to me whether or not the European ER706W version is any different from other versions, at least two of the people having this problem are from the Netherlands, so i guess that geographic location could be a factor.

Because you did not say you are using OC200.I am letting you check if it is a 32-bit Java which can be the cause of the issue.

Are you available for a remote session? Agree for debugging? Let me know if you agree with that and your schedule, available time, and time zone. I'll create a ticket and let you know the remote details.

  @JackLuk

I have uploaded and updated one of my switches and access point last couple of days, all succesfull.

It is for sure an isolated issue with the 706 update file. 

  @JackLuk 

No, I could not.

Just wanted to let know updating other devices works well.