@Hank21 

To tackle this, you'll want to dive into the specifics of when this option appears or disappears. Here are some points you might consider in your forum reply:

1. Context: Provide some context about what "MSP Mode" is and why one might want to disable it. This helps set the stage for the discussion and ensures everyone is on the same page.

2. Observations: Share any observations or patterns you've noticed regarding when the "Disable MSP Mode" option is visible or accessible. This could include specific software versions, hardware configurations, or usage scenarios.

3. Community Input: Encourage others in the forum to share their experiences with the option. Are they encountering similar inconsistencies? Have they found any workarounds or solutions?

4. Possible Explanations: Offer some hypotheses or potential explanations for why the option occasionally becomes invisible or unavailable. This could range from software bugs to specific system requirements not being met.

5. Seeking Resolution: Express a desire to understand the issue better and to find a resolution if possible. This can help foster a constructive discussion and potentially lead to a solution.

6. Collaboration: Emphasize the importance of collaboration and sharing information to solve the mystery together. Encourage users to continue sharing their findings and insights.

By framing your reply with these points, you can contribute to the ongoing discussion and help unravel the mystery behind the occasional invisibility of the "Disable MSP Mode" option.

Hank21 wrote

This Article Applies to: Omada Software Controller v5.12 or above

Background

 

The Managed Service Provider (MSP) Mode is a new feature added from Omada Controller v5.12, it allows you to monitor the overall status of your customers and manage customers within the Omada platform. In MSP mode, you could auto-back up the settings of all sites under one customer account.

 

To use this mode, you need to enable it first in Global View > ⋮ icon in the top-right corner > Enable MSP mode.

 

 

You can also disable it from the same location. However, there may be instances when you find that the 'Disable MSP mode' option has disappeared, and it will reappear after you log out and log back in.

 

Solution

 

The reason for this phenomenon is that after enabling MSP Mode, when you log out and log back in, you will automatically enter the MSP View. The "Disable MSP mode" option is only visible within the MSP View window. 

 

 

However, if you are in the Omada Controller Global View or Site window, you won't see it. Please refer to the images below for clarification:

 

• MSP Mode

 

 

• Global View

 

 

• Site Window

 

 

 

Kind Note:

 

The Omada Hardware Controller doesn't support MSP Mode due to hardware limitations. Currently, only the Omada Software Controller supports it. 

 

 

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