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Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1

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Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1
Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1
2023-11-16 18:58:28 - last edited 2023-11-30 07:56:59
Tags: #Firmware Update #Wi-Fi 6E
Model: EAP690E HD  
Hardware Version: V1
Firmware Version: 1.0.3Beta

Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1 fails with "The upgrade file is invalid. Please select a correct file."

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1 Accepted Solution
Re:Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1-Solution
2023-11-21 01:33:32 - last edited 2023-11-30 07:56:59

Hi @W38122077，

 

We saw you have a ticket number in the system, please post your problem with TKID231115662 via Email, the support team will help you.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1
2023-11-17 05:54:22

  @W38122077 

 

Tried with recovery mode, take a look:

How to use the Recovery Mode to recover the firmware for EAP

Just striving to develop myself while helping others.
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#2
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Re:Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1
2023-11-20 12:24:22

  @Virgo 

 

I've not tried that method.  I'm not sure it's applicable.  My device isn't bricked.  Nor do i have a PoE++ injector to run the 690 in the specified configuration.

 

It seems like a bug in the beta firmware or something.  I'd like to get a response from support before doing anything.  @Hank21 is this something you could help with?

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#3
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Re:Cannot downgrade EAP690HDv1 from 1.0.3Beta back to 1.0.1-Solution
2023-11-21 01:33:32 - last edited 2023-11-30 07:56:59

Hi @W38122077，

 

We saw you have a ticket number in the system, please post your problem with TKID231115662 via Email, the support team will help you.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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