@Ziesie 

Hey, a helpful post here you can take a look:

Custom DDNS Is Not Working

Hi @Ziesie 

Thanks for posting in our business forum.

No. Do you Wireshark to verify that there is zero traffic from the Controller to the DDNS provider? I don't know the tool you use. But did you make sure that this inspect the traffic from the device OC200? At least you should make port mirroring. Same thing to the Wireshark. Or you cannot monitor the traffic that is made from the OC200. You cannot capture the traffic from OC200 if you are using a tool without port mirroring.

So, there seems to be no evidence you can provide and you "claim" the controller does not send the requests to the provider.

This article was written by me several weeks ago to fix issues that people pop up with questions about the DDNS. They all "claimed" the DDNS does not work. It turned out to be an 80% incorrect URL they find. 20% incorrect format. The tests are all done by our team and verified they work properly if you put the URL.

It was just weeks ago, and I am not sure how you concluded that it "does not" work.

I am open to seeing more work done on your end and how you replicate this. Method mentioned above. Wireshark. I can also get the test team involved in this again to see what's wrong this time.

How to capture packets using Wireshark on SMB router or switch

How to Use Port Mirror to Capture Packets in the Controller

Hi @NinjaMonkey 

Thanks for posting in our business forum.

NinjaMonkey wrote

Hi  @Clive_A ,

love the new article which actually mentions FreeDNS, very helpful, kudos!

 

would like to ask, if the problem described here https://community.tp-link.com/en/business/forum/topic/632358?replyId=1270616 is an issue with my configuration?

just a reminder, ddns insight shows my (pppoe) WAN is always offline and hence does not update ddns,

or is that a bug with the r605v1 that i'll have to live with?

 

What's the WAN status instead of the status in the DDNS?

And can you make sure you follow the exact URL provided by the team?

Is this WAN up and online? If yes, but it shows offline in the DDNS, that might be an issue. Have you tried to reboot the controller and see if it can sync the device status correctly?

Hi @Ziesie 

Thanks for posting in our business forum.

Ziesie wrote

Hey everyone,

 

@NinjaMonkey_A maybe we have the same problem. In my case the status in the ddns insights is also "offline" while the WAN connection is online.

 

@Clive_A first of all thanks for your advice, i am really glad to be in direct contact with the TP-Link Team. When I have time, I will do some test with Wireshark.

My Tool (Request Inspector, first search result from google) is just a website that shows all incoming request to a specific URL.

@NinjaMonkey_A you might also want to test if your omada controller send an outgoing http-requests to a DNS Server (simulated by the Request Insceptor).

Is your ER605 V1 1.3.0 as his? Is your WAN Connection Type PPPoE like him?

Hi @NinjaMonkey 

Thanks for posting in our business forum.

NinjaMonkey wrote

  @Clive_A WAN status is up, currently writing this post from that WAN :)

URL is exact, even overwrote it with copy-paste from your KB article

i had rebooted the controller & everything else 11 days ago due to UPS failure, and status has not changed, same problem as in that thread

more than happy to provide uncensored screenshots and/or any logs required privately.. 

 

 

Gotta ask again, Controller version, DDNS provider name?

The link you sent earlier shows you are using a different DDNS.https://community.tp-link.com/en/business/forum/topic/632358?replyId=1270616

It shows "offline" on the DDNS page, which means the DDNS cannot sync or sync unsuccessfully. I don't think it relates to the offline on the WAN.

So, please help answer your current version, provider name and the URL you are using now.