EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
Hello everyone,
Yesterday I received the firmware update ( EAP650 (1.1.2) , EAP655 (1.2.2)
and I faced many problems
-1 Phones lose signal 5ghz>
2- Home Assistant - Apple Kit devices stop working or not respond even though they are connected to the network and their signal is strong 90%.
I went back to the old version and everything works fine
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello @AMG_55,
The PMF feature was supported since Omada Controller v5.7, which requires to upgrade the EAP device firmware to take effect.
While the EAP655-Wall 1.2.2 and EAP650-Wall 1.1.2 are both adapted to controller 5.9, which supports the PMF feature. It seems that your IoT client is non-PMF-capable, so changing PMF from "Mandatory" to "Capable" can fix the issue. If your IoT still has connection issue with the "Capable" option, you may disable PMF for the IoT network.
Could you please also tell your controller version, your previous EAP device firmware with the build number?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Dear hank21
Thank you for quick replay
actually the PMF was disabled
my controller version : 5.12.9
Build: 2.11.3 Build 20230906 Rel.36272
its strange problem for example i have wifi thermostat and its connect to my 2.4ghz wifi with 100% signal but when i change the temp from my pc or mobile its delay or not response
for now i rollback to the old firmware and everything work great
regards
- Copy Link
- Report Inappropriate Content
Hi @BoboXX,
Go to Settings > Wireless Networks > WLAN > Advanced Settings, here you can see the PMF feature:
- Copy Link
- Report Inappropriate Content
Hi @AMG_55,
AMG_55 wrote
its strange problem for example i have wifi thermostat and its connect to my 2.4ghz wifi with 100% signal but when i change the temp from my pc or mobile its delay or not responsefor now i rollback to the old firmware and everything work great
May I ask which specific version of the old firmware for EAP655-Wall and EAP650-Wall?
Did these issues occur on all client devices or just on the 2.4G devices?
- Copy Link
- Report Inappropriate Content
yeah most 2.4ghz devices not response
and 5ghz lose connection
Now i'm currently on
* EAP650-Wall(EU) v1.0 ,
Firmware Version :1.0.1 Build 20220627 Rel. 73804
*
EAP655-Wall(EU) v1.0
Firmware Version : 1.0.0 Build 20230330 Rel. 14305
- Copy Link
- Report Inappropriate Content
Hi @AMG_55,
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231100774, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi all,
A newer 5.13.30.4 Beta firmware of Controller has been released which optimized the PMF mode automatic selection logic and the prompts when PMF/WPA mode changes., please follow the post link below for details.
Omada SDN Controller_V5.13.30.4 Pre-release (Released on Jan 8th, 2024)
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 1233
Replies: 9