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EAP655-wall , EAP650-wall ( new firmware 1.22 issues)

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EAP655-wall , EAP650-wall ( new firmware 1.22 issues)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-10-29 07:19:52
Tags: #Firmware Update
Model: EAP650-Wall   EAP655-Wall  
Hardware Version: V1
Firmware Version: EAP650 (1.1.2) , EAP655 (1.2.2)

Hello everyone,

 

Yesterday I received the firmware update  ( EAP650 (1.1.2) , EAP655 (1.2.2)

 

and I faced many problems


-1 Phones lose signal 5ghz>


2- Home Assistant - Apple Kit devices stop working or not respond even though they are connected to the network and their signal is strong 90%. 

 

 

I went back to the old version and everything works fine

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#1
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9 Reply
Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-10-30 11:32:48 - last edited 2023-10-30 11:35:52

Hello @AMG_55,

 

The PMF feature was supported since Omada Controller v5.7, which requires to upgrade the EAP device firmware to take effect.

While the EAP655-Wall 1.2.2 and EAP650-Wall 1.1.2 are both adapted to controller 5.9, which supports the PMF feature. It seems that your IoT client is non-PMF-capable, so changing PMF from "Mandatory" to "Capable" can fix the issue. If your IoT still has connection issue with the "Capable" option, you may disable PMF for the IoT network.

 

 

Could you please also tell your controller version, your previous EAP device firmware with the build number?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-10-30 15:41:43
Where is the PMF option located in Omada 5.12.7?
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#3
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-10-30 16:58:31

  @Hank21 

 

Dear hank21 

 

Thank you for quick replay 

 

actually the PMF  was disabled

 

my controller version : 5.12.9

Build: 2.11.3 Build 20230906 Rel.36272

 

its strange problem for example i have wifi thermostat and its connect to my 2.4ghz wifi with 100% signal but when i change the temp from my pc or mobile its delay or not response

 

for now i rollback to the old firmware and everything work great

 

regards

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#4
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-10-31 04:05:09

Hi @BoboXX，

 

Go to Settings > Wireless Networks > WLAN > Advanced Settings, here you can see the PMF feature:

 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#5
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-10-31 04:09:00

Hi @AMG_55，

 

AMG_55 wrote

its strange problem for example i have wifi thermostat and its connect to my 2.4ghz wifi with 100% signal but when i change the temp from my pc or mobile its delay or not response

for now i rollback to the old firmware and everything work great

 

May I ask which specific version of the old firmware for EAP655-Wall and EAP650-Wall?

Did these issues occur on all client devices or just on the 2.4G devices?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-10-31 05:36:28 - last edited 2023-10-31 05:36:58

  @Hank21 


yeah most 2.4ghz devices not response

and 5ghz lose connection

 

Now i'm currently on

 

* EAP650-Wall(EU) v1.0 ,

 Firmware Version :1.0.1 Build 20220627 Rel. 73804

 

*

EAP655-Wall(EU) v1.0 

Firmware Version : 1.0.0 Build 20230330 Rel. 14305

 

 

 

 

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#7
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-11-01 01:26:15

Hi @AMG_55，

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231100774, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#8
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2023-11-05 08:49:38
I'm having the same problems and would like to get updated aswell regarding the solution. Also.. has the firmware been taken out? Can't download it any longer and Omada controller doesn't advertise it either. Thanks in advance,
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#9
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Re:EAP655-wall , EAP650-wall ( new firmware 1.22 issues)
2024-01-12 08:21:10 - last edited 2024-01-12 08:21:46

Hi all,

 

A newer 5.13.30.4 Beta firmware of Controller has been released which optimized the PMF mode automatic selection logic and the prompts when PMF/WPA mode changes., please follow the post link below for details.

Omada SDN Controller_V5.13.30.4 Pre-release (Released on Jan 8th, 2024)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#10
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Information

Helpful: 1

Views: 1336

Replies: 9

Tags

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