Business Community > WiFi > EAP690E HD and 5.12.9 don't mix
< WiFi

EAP690E HD and 5.12.9 don't mix

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

EAP690E HD and 5.12.9 don't mix

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP690E HD and 5.12.9 don't mix
EAP690E HD and 5.12.9 don't mix
2023-10-23 13:32:36 - last edited 2023-11-09 07:59:06
Tags: #Wi-Fi 6E #Firmware Update
Model: EAP690E HD   OC200   TL-SX3206HPP  
Hardware Version: V1
Firmware Version: 1.03

After updating to 5.12.9 WiFi6e basically went belly up.  After fighting and fighting with it, I took the advice of a redditor and bit the bullet and downgraded by OC200 to 5.9.32 and now WiFi6e is great again.

 

Very frustrating and I'm wondering if Support has identified the issue(s) and has an ETA for a fix?  I did like some of the new features/options in 5.12.9 (built in RADIS, etc) and was excited initially to try it out, but I did not expect the bugginess for an "official release" version (Safari issues, etc).

  4      
 
  4      
 
#1
Options
6 Reply
Re:EAP690E HD and 5.12.9 don't mix
2023-10-24 07:59:20

Hello @W38122077,

 

W38122077 wrote

After updating to 5.12.9 WiFi6e basically went belly up.  After fighting and fighting with it, I took the advice of a redditor and bit the bullet and downgraded by OC200 to 5.9.32 and now WiFi6e is great again.

 

Could you please be more specific so that we can understand the issue you encountered?

What did you do and what happened? Was there any error message?

Could you please also tell your current EAP device firmware with the build number?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#2
Options
Re:EAP690E HD and 5.12.9 don't mix
2023-10-24 11:55:39

  @Hank21

 

6e devices would not connect/stay connected to the 6GHz band and download speeds were less than WiFi5 speed (`600Mbps).  firmware tried was the current GA 1.0.1 Build 20221114 Rel. 62130 as well as beta 1.0.3 (which I have since reverted back from since it wasn't the issue).  After downgrading the controller, walla, decent performance again and devices are on the 6GHz band. No error messages. 

 

 

  1  
  1  
#3
Options
Re:EAP690E HD and 5.12.9 don't mix
2023-10-25 12:27:34 - last edited 2023-11-09 07:59:06
I was that redditor. As described with the new controller, 6e is not broadcasted at all. You can set it to whatever channel you want but will always show 33 and not actually be brodcasting. Downgrade firmware to 5.11.10 or below and issue is resolved. Issue is present in cloud controller as well
  1  
  1  
#4
Options
Re:EAP690E HD and 5.12.9 don't mix
2023-10-25 12:38:01

  @IamMurphy 

my man!  thanks again!

  1  
  1  
#5
Options
Re:EAP690E HD and 5.12.9 don't mix
2023-11-01 02:16:25

  @Hank21 

 

I understand you marking my answer as the solution. Rolling back fixes it. But with 8411 now getting firmware for 5.13 controller and 690e HD being your flagship access point and clients using all of these are most likely to benefit are we going to see beta firmwares for the 690e hd and also a fix for 6e on 5.12 anytime soon?

  1  
  1  
#6
Options
Re:EAP690E HD and 5.12.9 don't mix
2023-11-09 09:45:40

Hello @IamMurphy，

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231115670, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#7
Options

Information

Helpful: 4

Views: 867

Replies: 6

Tags

Wi-Fi 6E Firmware Update
Related Articles
EAP690E HD 5GHz radios, why no 160MHz channel width?
654 1
 EAP680 HD & EAP690E HD ?!?
618 1
IPv6 EAP690E (and EAP670)
2176 4
 EAP690E HD, The First Quad-Band Wi-Fi 6E Omada Access Point.
2441 2
 eap690e HD stops transmitting when no internet or gateway - in omada it says heartbeat missed
273 0
 Where did the IPv6 support go in the EAP690E HD?
1266 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.