NVR1104H - Unable to access recordings between midnight and 1am
NVR1104H - Unable to access recordings between midnight and 1am
Hey Guys,
I've just noticed that I'm unable to access recordings made between midnight (12am) and 1am, from my VIGI NVR1104H (Hardware version 1, Firmware 1.0.2).This is through both the Android app and the Windows Desktop app (both latest versions at the time of writing this). Is anyone else experiencing this issue?
Details:
- On the Windows desktop application, when you select a playback time in that range, the actual video playback is an hour off.
- On the Android app, you can't even select a playback time in this range to view. Each day starts at 1am.
- I have 2 x VIGI C330I's connected to the device.
PS the VIGI NVR1104H needs to be added to the model list when creating a new post.
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Reach out to TPLink support, was provided a new firmware version, that fixed the issue. Previous day(s) recordings are now visible, and current day recordings from 0000 - 1000 are present.
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Hi @bessy99
Thanks for posting in our business forum.
bessy99 wrote
suffering the same issue - unable to access recording between 12:00am - 10am
Noticed this has happened since the last firmware update
Try out the latest firmware: https://www.tp-link.com/en/support/download/vigi-nvr1004h-4p/#Firmware
It should fix it.
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Looks like the new has fixed my time issues, including the system not taking network time correctly.
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Hi @Clive_A I am having the exact same issue on the NVR1008H(UN) 1.0. do you know if they will be releasing a firmware update for that model with the fix?
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@Clive_A
I also have a NVR1008H(UN) 1.0, and can not view recordings before 12 noon on any day (using the windows app). Video bar shows that recordings are there, both for continuous recording and Motion Detection recording.
I just can't slide the timer before 12 noon. (I am in Sydney AEST +10)
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Hi @Kjhan
Thanks for posting in our business forum.
Kjhan wrote
@Clive_A
I also have a NVR1008H(UN) 1.0, and can not view recordings before 12 noon on any day (using the windows app). Video bar shows that recordings are there, both for continuous recording and Motion Detection recording.
I just can't slide the timer before 12 noon. (I am in Sydney AEST +10)
There is a beta for you to test. Let me know if this is resolved by the firmware.
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