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Device fails to connect to WIFI after reboot

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Device fails to connect to WIFI after reboot

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Device fails to connect to WIFI after reboot
Device fails to connect to WIFI after reboot
2023-09-10 09:57:29 - last edited 2023-12-25 09:29:23
Model: EAP653  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230414 Rel. 38547

I have a certain IoT device that fails to reconnect to wifi each time it reboots. Wireshark capture seems to show the AP does not send a authentication response which stops the IoT device from continuing with the association request. I do not find any log messages in Omada.

 

When manually trying to reconnect to the wifi from the IoT device by reentering the SSID and key it does connect, but I have to manually reconnect each time.

 

Anyone had a similar issue?

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1 Accepted Solution
Re:Device fails to connect to WIFI after reboot-Solution
2023-12-05 12:51:41 - last edited 2023-12-25 09:29:23

  @Hank21 

 

I finally managed to test it in a different network. There I do not have any connection issues and the device works as expected.

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Re:Device fails to connect to WIFI after reboot
2023-09-11 08:36:38 - last edited 2023-09-11 08:37:19

Hello @9hK6naC,

 

May I know the model number of the certain IoT device?

Have you tried to connect the IoT device to another WiFi to do a comparison test? You may connect it to your router's WiFi and observe for a while.

Are your sure the EAP you have is EAP653? Where did you get the 1.1.0 Build 20230414 firmware version?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Device fails to connect to WIFI after reboot
2023-09-11 10:08:35

  @Hank21 ,

 

the device is a Jooki gen 2.

 

I have not tried a different WiFi outside of my AP but will do so when I can and update this post.

 

my device is an eap653. The firmware was send to me by TP-Link support team to resolve an issue I posted for before. https://community.tp-link.com/en/business/forum/topic/602032

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Re:Device fails to connect to WIFI after reboot
2023-09-12 02:24:32

Hello @9hK6naC，

 

Sure, take your time. And if you have any further questions or concerns, please feel free to update.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Device fails to connect to WIFI after reboot-Solution
2023-12-05 12:51:41 - last edited 2023-12-25 09:29:23

  @Hank21 

 

I finally managed to test it in a different network. There I do not have any connection issues and the device works as expected.

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