Can't add RTSP stream
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Hi,
I have tried to contact TP-Link via emial over last month, but I got no response from local nor global emails.
How can I add RTSP stream to the NVR other way than physically connecting via HDMI to it? There is no option to do so in VIGI app - both for Android and Windows.
Is there any particular reason why this option is not available in the VIGI Security Manager?
There is also problem with logging in to the Security Manager - It does not allow to use + in email address, while VIGI Android app allows it. Even more - the NVR unit is logged with email like abc dot def+xyz(at)mail dot com
Plz fix
Hi @Mihau
Thanks for posting in our business forum.
There is no sign of your email pa***+omada@gmail.com in our email system. I don't think you sent it to the right place.
If you have the NVR, you should connect the IPC to the NVR or they stay in the same LAN. And set the correct RTSP protocol, you should be able to add it. I suggest you double check it.
If you use the VSM, you should specify the port.
"+" is considered as a special character and the software does not allow you to use it? Is that what you mean? What's the version of your software, the VIGI Security Manager? Latest one is
I did a test but I found special characters indeed are not allowed. Will send feedback on this.
Thank you for your prompt reply,
To clarify, I have a HikVision doorcam that I want to integrate with a VIGI NVR. Unfortunately, it does not support ONVIF, only Hik or RTSP. All my other IPCs are TP-Link VIGI C340 units, and they work flawlessly.
I have successfully added HikVision's RTSP stream to the VIGI NVR, but I had to use an HDMI screen and a mouse/keyboard to do it. The Security Manager (latest version, latest-1, latest-2, latest-3, [those are all the versions I've tested]) does not allow me to change from ONVIF to RTSP; the dropdown list is grayed out and not available for input.
Additionally, the Security Manager isn't accepting my account email because it contains a "+" sign. However, as you can see in the screenshot from the Android VIGI app below, there is "+omada@gmail.com" without any issues. The Windows Security Manager doesn't allow me to use my account that I am logged in with on the NVR and the VIGI app.
Been there, tried that - not available. Even tried to add it this way, but there was no video - since you have to provide proper link to the stream or substream.
Additionally I have found that VMS is not remembering my language settings and changes itself ro Czech everytime I quit. Also I have found that it sometimes has administrator instead of admin in username fields that are grayed out and therefore you cannot change it, and login properly.
Hi @Mihau
Thanks for posting in our business forum.
Mihau wrote
Been there, tried that - not available. Even tried to add it this way, but there was no video - since you have to provide proper link to the stream or substream.
Additionally I have found that VMS is not remembering my language settings and changes itself ro Czech everytime I quit. Also I have found that it sometimes has administrator instead of admin in username fields that are grayed out and therefore you cannot change it, and login properly.
VSM is not designed for third-party IPC. After confirming with the senior engineers, you cannot use RTSP. If you need RTSP IPC to work with the VIGI, then you have to use a VIGI NVR.
You can go to the Hikvision web interface and turn ONVIF on. By default, it is off. Turning that on can make the IPC you have compatible with the ONVIF. You may use your IPC with our device.
About the VIGI does not allow to change the username, this is normal. This is the design since the very first product release.
For the language issue, I have reported it to the team. If there is an issue, we will work on it and provide a fix soon. Maybe in the next version.