<
Routers
Cloud access issue after upgrade
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Cloud access issue after upgrade
Posts: 22
Helpful: 11
Solutions: 0
Stories: 0
Registered: 2022-08-23
2023-08-23 12:23:06 - last edited 2023-08-24 07:34:56
Posts: 22
Helpful: 11
Solutions: 0
Stories: 0
Registered: 2022-08-23
Cloud access issue after upgrade
2023-08-23 12:23:06 - last edited 2023-08-24 07:34:56
Tags:
Hi,
today we have updated a ER7212 from 1.0.3 to 1.1.0 asked in the cloud.
after upgrade we lost cloud access.
here page when we lauch in cloud portal
In local the wab interface is working.
What's wrong ?
router is working with normal operation for internet access.
PS: we can access with android APP via cloud but not web cloud.
regards
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
1 Accepted Solution
Posts: 5543
Helpful: 2658
Solutions: 1238
Stories: 0
Registered: 2023-06-09
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
Posts: 5543
Helpful: 2658
Solutions: 1238
Stories: 0
Registered: 2023-06-09
Re:Cloud access issue after upgrade-Solution
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
Thanks for posting in our business forum.
This should be fixed now. This happened during the cloud push of firmware.
Best Regards!
If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post.
Look for a model? Search your model NOW
Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚
☛ ★ Configuration Guide ★ ☚
☛ ★ Knowledge Base ★ ☚
☛ ★ Troubleshooting ★ ☚
● Be kind and nice.
● Stay on the topic.
● Post details.
● Search first.
● Please don't take it for granted.
● No email confidentiality should be violated.
● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
1
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
1
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
4 Reply
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2023-08-23
Re:Cloud access issue after upgrade
2023-08-23 14:10:52 - last edited 2023-08-23 14:12:32
Mám stejný problém!!!
Po UPG nejde... bez UPG bez komplikací.
Prosím o radu, děkuji
I have the same problem!!!
It doesn't work after UPG... without UPG, no complications.
Please advise, thank you
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2023-08-23
Re:Cloud access issue after upgrade
2023-08-23 14:37:47
Hello,
I tried changing the "omada/5.8.31" part in the address to "omada/5.8.22"
https://omada.tplinkcloud.com/omada/5.8.22/index.html?token=
And I connected normally. Maybe the error is somewhere on the Login cloud server.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 22
Helpful: 11
Solutions: 0
Stories: 0
Registered: 2022-08-23
Re:Cloud access issue after upgrade
2023-08-23 15:40:57
yes. it works. you have rigth, problem lovalised at tplink cloud... Thanks for the workaround.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#4
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5543
Helpful: 2658
Solutions: 1238
Stories: 0
Registered: 2023-06-09
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
Posts: 5543
Helpful: 2658
Solutions: 1238
Stories: 0
Registered: 2023-06-09
Re:Cloud access issue after upgrade-Solution
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
Thanks for posting in our business forum.
This should be fixed now. This happened during the cloud push of firmware.
Best Regards!
If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post.
Look for a model? Search your model NOW
Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚
☛ ★ Configuration Guide ★ ☚
☛ ★ Knowledge Base ★ ☚
☛ ★ Troubleshooting ★ ☚
● Be kind and nice.
● Stay on the topic.
● Post details.
● Search first.
● Please don't take it for granted.
● No email confidentiality should be violated.
● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
1
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
1
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 22
Helpful: 11
Solutions: 0
Stories: 0
Registered: 2022-08-23
2023-08-23 12:23:06 - last edited 2023-08-24 07:34:56
Posts: 22
Helpful: 11
Solutions: 0
Stories: 0
Registered: 2022-08-23
Information
Helpful: 0
Views: 771
Replies: 4
Voters 0
No one has voted for it yet.
Tags
Report Inappropriate Content
Transfer Module
New message