@Philbert Hello, Maybe we could take a different approach. As I said earlier this installation is in a rural area and we're getting no crosstalk, wiring done correctly and not near electricity. Theoretically if I do a reset to the entire system and I'm still having these issues what do I need to be looking for?  Got all new wiring and all new equipment.

Philbert wrote

  @smatom 

 

Can you give us a bit more detail on what device you are using and what frequency its connected at (2.4ghz or 5ghz)..  Also post a pic of your settings if you can, see if anything jumps at us.

 

How you testing this speed?

 

 

On a EAP225 with 5ghz connection, you should be getting 350+ all day long.  That will drop to around 60/80 on 2.4ghz

 

Give us as much detail as you can and will see if we can help 

 

 

  @smatom 

 

Hey

 

Im going to have to repeat myself a bit from the last post, sorry!    At the minute we dont know how you are testing this, what device you are connecting and what setting you are running.. we therefore cant assume its either the AP LAN connection OR the WiFi connection.     Usually this is the WiFi connection and not any LAN cabling issue causes slow speeds. 

 

If you could tell us what device, what frequency and perhaps some screenshots of what you are seeing that would help..   Is the device connected at 866mbps?  If so that 5ghz and points to a LAN issue as you should be getting faster..  if not 866mbps whats it connected at and is that 2.4ghz? 

 

Personally.. i wouldnt look or touch the LAN or hardware until you have ruled out Client, Frequency and setting.. which at the moment we dont know so we cant help you..

  @Philbert 

I'm sorry to make you repeat yourself however I think the device that I'm using. All of the devices that we're using which are two MacBook’s, a couple of PC's, three or four iPads, five iPhones and probably another four or five android phones. All these devices run slow, they do not run all at once, maybe five or six devices at one time at most.

When I connect one of the EAP 225 through the switch and use an injector any device that I check is running full speed, 50mbs.  I have used some of the devices on other networks without issues.   We use OOkla. 

With this being said I await your response and do appreciate your assistance.

 

  @smatom 

 

Hey

 

Sorry only getting back to you now, busy week!

 

I'm sorry to make you repeat yourself however I think the device that I'm using. All of the devices that we're using which are two MacBook’s, a couple of PC's, three or four iPads, five iPhones and probably another four or five android phones. All these devices run slow, they do not run all at once, maybe five or six devices at one time at most.

 

The fact you can only run 5-6 devices indicates they are connected at 2.4ghz and not 5ghz.    2.4ghz is a much slower and more congested frequency, 5-6 would not be uncommon for saturation.

 

When I connect one of the EAP 225 through the switch and use an injector any device that I check is running full speed, 50mbs.  I have used some of the devices on other networks without issues.   We use OOkla. 

 

Ok so testing via OKTA is going to be the best thing here, yes its likely you should get better than 50 but you are "assuming" that this isnt an internet issue.   You first need to work out if its the WiFi or the Internet speed that is restricting you.   To do this you need to check the status of the WiFi connection on a PC / Laptop or Android phone.. avoid apple for this as they can be incorrect. 

• Take PC with Windows for example (WIndows 11)
• Open Start Menu
• Go to SETTINGS (the cog)
• Network and Internet

In there you should be able to view your WiFi Connection, this will tell you what frequency and speed its connected at.  If you can provide us that (or a screenshot) then we can work out what is happening.    Muy guess, its connected at 2.4ghz  and you need to do some config on the AP to enable 5ghz, but not 100% until you check this.

 

Once on 5ghz you should see the speed a LOT faster.   If its saying 5ghz and connected at 866mbps then its internet / switch or router.. 

 

 

With this being said I await your response and do appreciate your assistance.

 

Have a look at this and post a pic if you can, happy to help once we know more :)

  @smatom 

Busy is good but I am anxious to resolve this issue please. It seems that we've lost focus of the original issue which is the four EAP 115 that don’t deliver more than five or 10Mbs even with one client connected.  We get 50Mbs + from the ISP. Cabling has been checked and double checked not an issue there, all 4 EAP 115 deliver 5 to 10 % from modem. According to everything I've read this is supposed to work. I have tried two different switches, the EAP 225 was just an experiment from your suggestion. I would like to make the system work with the EAP 115’s.  One of your posts stated that EAP 115 can work and deliver up to 80 to 100 megabytes, I will settle for 50Mbs. I suggest you refer to the first 5 postings and advise so that we may get back on issue. Thank you

  @smatom 

 

Hey

 

Yes we are happy to help you with this but can you also keep focus and answer the questions we ask of you? 

 

Twice now I have asked you to check the connection in Windows and provide us with what you are seeing as the connection type and speed, you have yet to provide us with anything use to address the issue, rather you just keep repeating the problem you are having.   We sadly can't help you if you don't work with us.

 

OK.. so far all we know from you is that you have 4x EAP115s connected to a POE switch that are not performing.  Your internet speed is 50+ but you are not getting that over WiFi.   Somehow you had an EAP225 that you tested also, but the same result.

 

So the performance you are seeing is symptomatic of a 2.4ghz connection issue.  This frequency is notoriously congested and can on occasion cause massive performance issues unless you configure it to minimise this, bear in mind however that the maximum you can get from this frequency in reality is ~80-100mbps but that is provided you have set this up correctly and the client device supports it.

 

The reason I wanted you to test on the EAP225 was to use the 5ghz frequency and see if that solved the issue for you, then we knew for certain it was congestion.   However that aside lets get down to work

 

Firstly we need to know what speed you are connected at, to do this use your Windows device and open the SETTINGS cog.    If you look at the picture below as an example, that is what we need to know

 

The frequency (guaranteed to 2.4) and the speed will show us how to start addressing this, if this is connected at 72mbps then least we have something to work with.  If its connected at 450mbps then its another issue.   WE NEED TO KNOW THIS INFO.   Ideally a screenshot of the screen above from your perspective would be PERFECT as it tells us loads to start

 

Next.  Tell us what channels you have configured your APs on  AND what channel widths.     Ideally, post a screen shot of your configuration for one of them and let us see

 

Lastly.  How busy is your airspace?    Is there a lot of WiFi in the area?   If so you need to install something like WiFi Analyser for Windows or Android and see what channels are congested, again post a screenie if want and we can feed back to you.   It will look like this below.

 

 

In short, there are 11-14 channels that you can use (depends on geographical restrictions), each one of these bleeds into each other hence why in the picture above HOME is covering 9-13, therefore we can tell its set on channel 11 (middle).

This results in you having to arrange your APs on channels 1  6  and 11 to stop the bleeding happening and minimise interference, this is based on 20mhoz channels.  If your APs are far enough apart and interference is minimum you can go to 40mhz channels, this will increase speed.. but also restrict the amount of APs you can have.  If you airspace is saturated, then we need to work around it.    Usually 5ghz is the answer, but with EAP115s thats not an option.

 

So yes that is a LOT to start, but we need to know these else we cant help you.   If you can reply with as much detail as you can, then we can take this further.

 

 

 

 

Thank you, Do you have a Wi-Fi analyzer for a PC that you prefer?

  @smatom 

 

Any of them should work and look roughly the same, been a while since I used on on the PC but it was this one that was on the windows store.  It worked perfectly and gave you all that we need (see the 2nd screenie)

 

Its just so we know what the airspace looks like and can recommend channels for you.  If its bad you may end up on a single channel archicture, while that works its not the best way to do it.   Will know more once we see the pics

 

Do you have a controller in place?  Something like the OC200 or Software?    

 

 

 

 

If we look at the 2nd pic as an example and work through it, in this scenario channels 1 and 6 are used with fairly strong signals so best avoiding.   "Please dont use me" is on channel 9 which really messes things up as it interferes with 6 and 11, but thankfully its -75db so very weak.    Channel 11, 12 and 13 have SSIDs also, but so weak its not anything to consider.   In this setup, at the place this reading was taken I would set my AP at channel 11.   Then move to next area I want to place, repeat the process..   basically thats how this will work in theory

 

When you get to where you want to place AP2, you may find that channel 6 SSID is weak enough (-75ish) that it wont cause you issues so you can place AP2 on channel 6 at that location.

 

However this is based on 20mhz channels, if you need more speed then 40mhz widths is your answer, but only channels 1 and 11 are options as the channels they cover/affect double in size

 

 

 

 

  @smatom 

 

have you done a directly wired speedtest from the switch or modem itself? what speeds do you get.

  @dictoresno 

Yes we have hardwired directly and via Wi-Fi to the ISP device and get 50 Mbs plus consistently.  That is what is subscribed 

Thank you