@Mariomark1541 

hello all,

since few days i have the same deconnections, many times per day... and like everybody who has written in this thread :

no ISP issue at all, my OC200 is up to date....

help needed to solve this annoying issue.

it's wrtitten "

cloud status disconnected but there is no issue with my internet acces so, i think it's between the OC200 and the cloud of tplink ping or something like that.

  @Fred92 did you update to the latest firmware ? 

  @Hank21 I am getting these same 3 messages every 2 minutes since Feb 25 (the log is full so probably longer). 5396 records. Is this considered normal network behavior?

OC200 v1.0

  @Mariomark1541 

hello,

thank you answering

yes, of course, it's the latest 1.28.2 Build 20240110 Rel.78776

perhaps could it help, my cloud's account is using a hotmail.com mail adress, i'm located in France.

this issue seems to began with the latest firmware, but i'm not sure

  @Mariomark1541 

i wonder is my IP is not blacklisted from your firewall, because now my OC200 is totally "disconneted from cloud" for many hours.

could, TP LINK, check, if my IP has an issue ?

because i have now the same issue with my synology nas: i can't access services like tp link cloud....

Hello!

I have the same issue. The Controller loses the connection to the cloudlink and we are not able to access the internet anymore.

After a few minutes (45 minutes) the Controller goes back online and we are able to work again.

This is unacceptable in a work environment.

I have a OC200 v2.0 (Firmware 2.13.2 Build 20240110 Rel.78759) Controller version 5.13.24 connected to a TL-SG3428XMP v2.0 switch and have two EAP660 HD(EU) v1.0. All devices firmware up to date.

The Router is connected to the internet while the error occurs.

If i restart the router the connection goes back online faster. But also if i restart the switch, with the routers power intact, the connection goes back online...

I have reset the whole system (TP Link Controller, Switch and AP´s) to factory settings in December 2023 since then until now March 2024 the connection was up and running every day without the error.

But now since the 21st of March 2024 i have up to three connection losses a day again. Maybe even more...

I did not change anything in my setup. Only the newest firmware updates have been made.

I really need a solution to this problem.

thank you very much in advance

  @xHitmanx 

I am having the same issues. How can I fix it?

  @hanblecheyapi @Hank21   a lot of peaoe have the same issue I still have the same and no solution