Have the exact same NVR with same Firmware build and revision number and same exact issue. Using VIGI software v1.4.5, Win10 and 11 and can not export even a single video successfully.

It stays at Exporting 0% and says Failed with exclamation icon saying unstable network but there is no network issue actually. Connected over Cat 6 LAN 100 Mbps through ethernet and can view channels without any problem.

Using TPLink Unmanaged Switch and Load Balanced Router TL-R470T+. VIGI Mobile app download and share works but is too tedious.

Is there a way to access these recordings on LAN over SSH/SCP/RSync on Linux? Web based UI only allows viewing but no download access either.

Why such a basic functionality of accessing recordings has to be such a trouble with these NVRs?

  @NVR1008H_1016H 

Hi,

I received a quick reply from the technical support team. Actually, this export behaviour is hard coded into the software. There is a limit of exporting 256 files at a time, but they are investigating the possibility of allowing a higher number of files to be exported.

It is a serious problem for me when motion detection is enabled, because NVR always creates new files when motion is detected, so it is easy to exceed 256 files. If motion detection is not critical for you, you can turn it off, so you will only have ~6 files/camera/day, but it depends on the quality of the images and the resolution of the camera and the compression method used.

Another partial solution is to use the NVR to export to a USB flash drive. I say partial because it looks like it also has limits, but set to 1024 files at a time.

Unfortunately I have not found any FTP or SCP options, but it would be the best method for me too, or RSYNC support would be heaven. The NVR hardware is not that powerful, so we analyse the video footage on an external computer, with much-much higher speed and with any form and number of ROI. With SCP/FTP support, we could automate the process, and it would also be helpful to regularly copy critical recordings off-site.

Just an idea: Some NVR competitors allow the customer to set the maximum length of footage in hours/minutes/seconds. This helps in faster positioning during playback, but generates significantly higher number of files, but until export issue is solved, which would cause more problems in this case.

  @McHP Thank you for your reply. I didn't know about the max 256 files hard limit. I only tried some ~150 files at once in v1.3.5.

I was not able to export even a single file with v1.4.5. I remembered this was working with v1.3.5 earlier. So I uninstalled the latest and got the previous v.1.3.5 installed and was able to get exports working again. I even tried installing v1.4.5 from scratch thinking upgrade from v1.3.5 could have caused an issue but it still didn't work.

As of now, we are using two NVRs - one 16 channel and another 8 channel and just duplicating 8 important channels on 2nd one for redundancy in a different building over LAN but rsync or API to list and automate download recordings would be wonderful and make the content accessible to all stakeholders as per their compliance requirements. Requested this feature at https://community.tp-link.com/en/business/forum/topic/616844

https://community.tp-link.com/en/business/forum/topic/616868 is about separate accounts/roles to access just recordings without granting device admin permissions if above can not be easily achieved.

Let me know if you tried / had any success exposing the NVR securely on internet through a reverse proxy. I was able to get NGINX Reverse Proxy on Docker on LAN VM + Cloudflare RProxy working on LAN but see a 502 gateway error (upstream socket hangup in Nginx log) after resolving CORS issues for live preview when port forwarding+CF Reverse Proxy. Unfortunately I couldn't get any more logs.

Using Cloudflare for automatic https as we do not have custom TLS at this time. Requested at https://community.tp-link.com/en/business/forum/topic/616854