Solution Solution to ER605 V2 2.2.0 Firmware Frequently Disconnects From Omada Controller V5.9 [Case Closed]
This Article Applies to: Omada Controller V5.9 and ER605 v2_2.1.3_20230616(Beta) or ER605_V2_2.2.0 Build 20230629
Issue Description/Phenomenon:
The ER605 is managed by Controller v5.9 and after upgrading the ER605 to firmware 2.1.3_20230616(Beta) or 2.2.0 Build 20230629 official release, the router is disconnected from the controller. But the router itself functions normally and can access the Internet. A reboot of the router restores it to "Connected" but it disconnects several hours later.
Related Post:
ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
Available Solution:
We are putting this matter at the highest priority, our team is actively investigating this matter to identify and resolve the underlying cause as quickly as possible. At present, we suspect the issue could be related to the Controller version due to the compatibility. If you happen to suffer from the issue described above, you may try the following suggestion to address the issue temporarily:
Please roll back your firmware version to the previous ER605(UN)_V2_2.1.2 Build 20230210.
Update on July 21st 2023:
Thank you for your great patience while we were working on the issues.
The disconnected issue has been fixed, and a new Beta firmware is released for trial now.
ER605 V2_2.1.4_Build 20230720 Beta Firmware For Trial (Released on July 21st, 2023)
Please take your time to install the above firmware and confirm the issue is resolved for you.
Feedback:
If the issue persists, please comment below or reach out to our dedicated support team with the following information:
- The Controller version and firmware with the build.
- The ER605 V2 current firmware version with the build and its previous firmware version with the build.
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