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ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0

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ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0

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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 03:06:20 - last edited 2023-07-11 03:08:06

Hi @Raytsh @NEO-KUBERA @DPlus @Totti_14 @Tescophil @Tedd404

In the meantime, would you please provide the following information?

1. What's your WAN connection type? Are you using an ADSL modem? If not, please specify it.

2. Is your topology as simple as Modem---Router---Controller+Devices?

3. What is your Controller version? Please specify its full version. If you are using the beta, please let me know. 

What is your ER605 firmware version before your upgrade? (From what version did you upgrade to official V2.2.0?)

 

Thanks for your cooperation!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#12
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 03:24:51

  @R.n. 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230717074, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#13
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 04:21:16

  HI @Clive_A, 

 

 Here's the requested information:

1. WAN connection type - PPOE connection.

2. Topology - fibre modem -> router -> oc200+  sg3428+sg2008+eap610+eap225.

3. OC200  Omada version 5.9.32. Build: 1.24.0 20230328 rel. 52384.

4. ER605 firmware before upgrade was 2.1.2 Build 20230221 Rel 41247(Beta firmware - "ER605 was connected issue" fix

 

Thanks.

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#14
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 05:13:12 - last edited 2023-07-11 14:29:40

 Hi @Clive_A, 

 

 Here's the requested information:

1. WAN connection type - Dynamic IP-Address.

2. Topology - Cable Router Fritz!Box 6591 in Bridge Mode -> er605 v2 -> sg2008p -> oc200+sg2218+sg2008p+sg2008+eap670+eap653+eap660+eap225.

3. OC200 1.0  Omada version 5.9.32. Build: 1.24.0 20230328 rel. 52384.

4. ER605 firmware before upgrade was 2.1.2 Build 20230221 Rel. 41247

 

Thanks, Totti.

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#15
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 06:21:50

Hi @Totti_14 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230717308, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#16
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 12:07:30

  @Clive_A 

 

1. What's your WAN connection type? Are you using an ADSL modem? If not, please specify it.

Primary: Fiber PPPoE

Secundary: Cable Modem

 

2. Is your topology as simple as Modem---Router---Controller+Devices?

Wan1+Wan2

> Router

> SWCore

>> Controller

>> 7 APs

>> Ethernet Clients

>> LAG: SW Access

>>> Ethernet Clients

 

3. What is your Controller version? Please specify its full version. If you are using the beta, please let me know. 

What is your ER605 firmware version before your upgrade? (From what version did you upgrade to official V2.2.0?)

Version: 5.9.32
Previous firmware: Beta
 
Since this update ISP Load graph stopped to report:

 

 

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#17
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 14:38:42 - last edited 2023-07-11 14:39:49

 @Clive_A, 

 

Sorry my last Post has an mistake at the WAN connection.

The WAN connection is not PPPOE it's Dynamic IP-Address.

 

So here's the correct requested information:

1. WAN connection type - Dynamic IP-Address.

2. Topology - Coaxial Cable Router Fritz!Box 6591 in Bridge Mode -> er605 v2 -> sg2008p -> oc200+sg2218+sg2008p+sg2008+eap670+eap653+eap660+eap225.

3. OC200 1.0  Omada version 5.9.32. Build: 1.24.0 20230328 rel. 52384.

4. ER605 firmware before upgrade was 2.1.2 Build 20230221 Rel. 41247

 

 

Thanks, Totti.

 

 

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#18
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 17:20:22

  @Totti_14 

expect new firmware with fixes for our ER605 v.2.

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#19
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-11 21:15:51

  @Clive_A 

 

Similar to others 

 

 Here's the requested information:

1. WAN connection type - PPOE connection.

2. Topology - fibre ONT -> ER605 -> SG2008P -> OC200  + EAP225.

3. OC200  Omada version 5.9.32. Build: 1.24.0 20230328 rel. 52384.

4. ER605 firmware before upgrade was 2.1.2 Build 20230221 Rel 41247 (Beta firmware - "ER605 was connected issue" fix)

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#20
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Re:ER605 frequently disconnects from OC200 after upgrading to firmware 2.2.0
2023-07-12 08:09:39

  @Raytsh Hi, same problem here, I started a thread too.

 

VDSL Router -> ER 605 V2.0 FW 2.2.0 -> OC200 1.24.0 Build 20230328 Rel.52384 Controller Version 5.9.32

 

After a few hours ER605 goes disconnected. 

 

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#21
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