EAP615 Keeps disconnecting & re-connecting randomly
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.EAP615 Keeps disconnecting & re-connecting randomly
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I'm experiencing some strange issue with 1 of my EAP615-Wall AP's.
Let's start with providing you the full picture of the hardware:
Gateway: ER605 v2.0 (Firmware 2.1.2)
Controller: OC200 v5.9.32 (Firmware 2.9.3)
Switch: TL-SG3428 v2.0 (Firmware 2.0.10)
AP's: 4x EAP615-WALL v1.0 (Firmware 1.1.6)
The issue is that 1 of the AP's is being disconnected randomly from the controller, then it re-connects. Adoption sometimes fails but sometimes this goes without any errors.
Obviously when its disconnect, the devices which are connected to it will move to another AP. However I have now experienced that the AP SEEMS to be working just fine, but it no doesn't do anything as in terms of sending or receiving any traffic at all. So all of the devices then are "stuck" and I get the "no internet available" message.
As soon as I remove the cable from AP, then all of the devices are released and go to another AP so there is again connection with internet.
What I have done so far to check the possible root causes:
- Reboot the controller = No solution.
- Reboot the Gateway & Switch = No Solution
- Using another POE injector for this specific AP = No solution
I haven't had any time to swop this AP with another one as part of my troubleshooting yet.
So my 2 concrete questions are:
- I was wondering how I actually can have a look in the logs of the AP? Is this even possible?
- I suspect that this might become faulty, so what would the correct RMA process for this?
Many thanks for your thoughts on this.
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You really need to do the whole cable to be sure, ie both connectors and the cable too. Alternatively, if you can live without coverage from that origin, use a temporary known-good cable to feed the AP under test. I suppose you could just redo both connector ends as an intermediate step with the assumption that a cable issue probably 1:100 compared to a crimp issue.
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@d0ugmac1:
Indeed. I'll not suffer from bad coverage if I don't use this AP at all, since I have another AP on the same floor.
But...Just to be sure:
I also swopped the POE injector's power cable to rule out any interference as well, since I originally swopped the POE injector itself. I'll keep an eye on this and see how this goes for yet some days. If the issue still arise, I'll indeed redo both connectors as well. Doing the entire cable is hmmm.... is a bit difficult to do.. lol...
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So as it seems....
There was a hitch in the kabel close to the connector which made sure that the cable didn't connect from time to time.I have cut out the faulty part and replaced both connectors just to be sure and I have no issues since I replaced them.
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thanks for the update...sometimes it really is the simplest thing :). Glad to hear you are back up and running.
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Indeed! And thanks for pointing me to the correct place to look at the events as well as thinking with me! Cheers!
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