TL-SG1024DE v4 random ports hangs

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TL-SG1024DE v4 random ports hangs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-SG1024DE v4 random ports hangs
TL-SG1024DE v4 random ports hangs
2023-05-05 18:04:09
Model: TL-SG1024DE  
Hardware Version: V4
Firmware Version: first and latest

I red this topic, and i have same issue with this switch.

 

https://community.tp-link.com/en/business/forum/topic/245852

 

Some ports (sametimes only one) stop passing traffic, but port is UP and RUNNING. GUI stop responding and replys for ping also.

 

TP-Link what is your resolution? Only restart fix this for some time.

+20y experience in Linux/UNIX, +12y VMware, +10y as network admin, +8y as AIX admin (professional) I really know what is going on at background, please don't try to cheat me TP-Link :)
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Re:TL-SG1024DE v4 random ports hangs
2023-05-06 07:44:13

  @DREEMus 

 

Hi, have you tested if there is a loop in your network?

Actually how long did you use this switch, maybe a hardware issue?

You can use 2 PC to connect to the issue ports and ping each other when this issue occurs, check if it can ping through.

Just striving to develop myself while helping others.
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Re:TL-SG1024DE v4 random ports hangs
2023-05-06 11:11:49

Hi @Virgo 

 

have you tested if there is a loop in your network?

This switch is working as last switch, on each port we have customer port (in flat), so there is no option to make a loop. Customer which call us turn off router from power, after 4 days they back and discover issue.

 

Actually how long did you use this switch, maybe a hardware issue?

Around 2 years, 1 issue occurs around 1.5y ago, 2nd yesterday.

 

You can use 2 PC to connect to the issue ports and ping each other when this issue occurs, check if it can ping through.

I done this during issue, link/port was UP, but no traffic, zero packets.

+20y experience in Linux/UNIX, +12y VMware, +10y as network admin, +8y as AIX admin (professional) I really know what is going on at background, please don't try to cheat me TP-Link :)
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Re:TL-SG1024DE v4 random ports hangs
2023-05-08 03:06:36

  @DREEMus 

 

Uhmm.......then contacting to support team for a replacement is a good choice, the switch may have been broken.

Just striving to develop myself while helping others.
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