This Article Applies to: Omada Controller v5.9

Update as of Sep 20th 2023:

 

The following new controller release has fixed the issue described in this thread.

Omada Software Controller_V5.12.7 (Released on Sep 20th, 2023)

Omada Hardware Controller_V5.12.9 (Released on Sep 19th, 2023)

 

This solution post is locked for further replies since the official release is available.

 

Any further questions or assistance needed with Omada SDN Controller, please feel free to contact TP-Link Tech Support by submitting a support ticket or connect with community by clicking Start a New Thread in the Business Community forums.

 

 

 

Issue Description/Phenomenon

 

Recently we received feedback that some wireless clients (with Lock to AP feature enabled) are not showing in the Clients list of Omada Controller v5.9, even though they are accessible and clearly joined to the WiFi network of Omada EAP. Besides, those missing clients are repeatedly shown up in Insights > Known Clients list, and clicking "Forget" icon will get "General Error".

 

Before the issue occurs, a complete backup (include all history data such as 30 days) restore has been done on the Omada Controller, while all clients would be listed again after restoring a backup of "Settings Only".

 

Available Solutions

 

The issue has been located and will be fixed in the subsequent Controller version.

If you happen to suffer from the issue, you may install the following Beta Controller to fix the issue quickly.

 

Beta Firmware Download:

 

Omada_Controller_Windows_v5.9.39 (Beta)

 

Beta Release Note:

Fixed the issue that wireless clients with Lock to AP enabled are not showing in Clients list based on Omada Controller v5.9.31.

Please be sure you have read the Beta Test Agreement before proceeding!

 

Attention:

1) To resolve the issue, please restore the complete backup file again after you install the above Beta Controller.

2) Cloud Access will be unavailable with the above Beta Controller.

 

The following new controller release has fixed the issue described in this thread.

Omada Software Controller_V5.12.7 (Released on Sep 20th, 2023)

Omada Hardware Controller_V5.12.9 (Released on Sep 19th, 2023)

 

This solution post is locked for further replies since the official release is available.

 

Any further questions or assistance needed with Omada SDN Controller, please feel free to contact TP-Link Tech Support by submitting a support ticket or connect with community by clicking Start a New Thread in the Business Community forums.

 

 

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