ER7206 and Video Conference SW

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ER7206 and Video Conference SW

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ER7206 and Video Conference SW
ER7206 and Video Conference SW
2023-02-16 15:35:29
Model: ER7206 (TL-ER7206)  
Hardware Version: V1
Firmware Version: ER7206(UN)_V1_1.2.3 Build 20221104

Hello, I updated my firmware to the last version (ER7206(UN)_V1_1.2.3 Build 20221104) and now I see that videoconferencing sw is having performance issues. I use Microsoft Teams and from time to time it freezes for 3-5 seconds.

 

Also on other machine, I use Google hangouts and performance is terrible. I have dual wan with plenty of bandwidth. 

 

tried changing all configs to make it work, no success. 

 

in the end, had to roll back FW to version ER7206(UN)_V1_1.2.1 Build 20220512 in order to work. Is this a know issue? any fix?

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#1
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Re:ER7206 and Video Conference SW
2023-02-17 11:18:02

Dear @JBortone ,

JBortone wrote

Hello, I updated my firmware to the last version (ER7206(UN)_V1_1.2.3 Build 20221104) and now I see that videoconferencing sw is having performance issues. I use Microsoft Teams and from time to time it freezes for 3-5 seconds.

Also on other machine, I use Google hangouts and performance is terrible. I have dual wan with plenty of bandwidth. 

tried changing all configs to make it work, no success. 

in the end, had to roll back FW to version ER7206(UN)_V1_1.2.1 Build 20220512 in order to work. Is this a know issue? any fix?

 

Thanks for reporting this issue to TP-Link community!

 

Is there any settings difference between version 1.2.1 and 1.2.3?

Is the clients which is running videoconferencing sw connecting to ER7206 wired or wirelessly?

Could you please do a speedtest when this issue occurs?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:ER7206 and Video Conference SW
2023-02-17 12:48:37

  @Hank21 

tks for answering. regarding your questions:

 

1) no different settings between FW. with the older FW, it did not solve entirely, but is way better. 

2) all wired. 1Gb speed

3) speed test shows 480mbps

 

noticed when looking at MS teams connection status, it has some packet loss. changed all cables already, no success. 

tks much.

J.

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#3
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Re:ER7206 and Video Conference SW
2023-02-20 05:55:57

Dear @JBortone

 

JBortone wrote

1) no different settings between FW. with the older FW, it did not solve entirely, but is way better. 

2) all wired. 1Gb speed

3) speed test shows 480mbps

noticed when looking at MS teams connection status, it has some packet loss. changed all cables already, no success.

 

Thanks for your reply.

 

Have you set any advanced settings?

Can you reset the router and test again?

Please note reset procedure will make the router back to the default mode, you may backup settings before you reset it.

And please test it before you restore the settings.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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