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So very slow and laggy

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So very slow and laggy

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ianto

2023-02-10 05:39:36 - last edited 2024-09-19 08:00:26

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Registered: 2023-02-10

So very slow and laggy

2023-02-10 05:39:36 - last edited 2024-09-19 08:00:26

Model: VIGI Security Manager VIGI NVR1008H

Hardware Version: V2

Firmware Version: 1.3.5

The live preview on PC from Vigi Security Manager software is delayed by over a minute and a half.

I can see the cameras not delayed on a monitor connected to the NVR. I'm on gigabit network and the horrible security manager software are set to the LQ preview so is only showing the low res substream but it is still terribly delayed.

The awful terrible TP-Link phone support keeps threatening to disconnect me after 2 minutes unless I press 1, I've been on hold for 45 minutes now. No one is answering at the live chat. Does anyone actually work for TP-Link?

2 Reply

Hank21

2023-02-13 06:36:00 - last edited 2024-09-19 08:00:11

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Registered: 2021-12-13

Re:So very slow and laggy

2023-02-13 06:36:00 - last edited 2024-09-19 08:00:11

Dear @Ianto ,

The live preview on PC from Vigi Security Manager software is delayed by over a minute and a half.

I can see the cameras not delayed on a monitor connected to the NVR. I'm on gigabit network and the horrible security manager software are set to the LQ preview so is only showing the low res substream but it is still terribly delayed.

Our support team has received your feedback on the issue via email, they will continue to follow up with your case.
If you have any additional information, please feel free to reply to the support email whose case ID is TKID230216913.

Many thanks for your cooperation and patience! Thank you for your valued update on the case.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

PhilipMatrix

LV2

2023-03-15 05:30:51 - last edited 2024-09-19 08:00:11

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Registered: 2023-03-15

Re:So very slow and laggy

2023-03-15 05:30:51 - last edited 2024-09-19 08:00:11

Your attempts to contact TP-customer Link's support have apparently been unsuccessful. To contact them, look for links to email or social media profiles on their site. If that doesn't work, you might try looking into other alternatives, such as external support services, which may be able to respond more quickly to your needs.

So very slow and laggy

So very slow and laggy

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