Automatic Wifi-Configuration
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HI everybody,
since the latest firmware. The automatic optimization on my windows omada controller fails with the following error (see attached file)
@Fae could you please create a new support ticket for this issue?
Kind regards,
Lars Kusch
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Dear @LarsK1
May I know the model number and firmware version of your EAPs? It's hard to detect the issue since the log contains hundreds of MAC address.
We will run the test on our end according to your devices' info.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
the issue is still not resolved. Since Omada is still failing to do an AI optimization (omada software controller on windows 5.9.31).
Could you maybe escalate it to an support ticket - so an support engineer can have a look?
Kind regards,
Lars Kusch
- Copy Link
- Report Inappropriate Content
Hi @LarsK1,
Thanks for your reply.
May I know did this automatic optimization failure issue start to happen after you upgrade the controller firmware?
Could you share a screenshot of the error message?
Did you use the Automatic Channel Optimization and the Automatic Power Optimization at the same time?
- Copy Link
- Report Inappropriate Content
Hi @Hank21,
neither works for me. If I enable Automatic Channel Optimization or Automatic Power Optimization, it fails, as well as, when using both.
That are my settings. It's not working reliable any more, since october of last year. But I can't confirm, which version exactly broke the feature.
- Copy Link
- Report Inappropriate Content
Same happend to me.
After "Optimization" some 670 and 650 are not anymore available.
I need to Reset the APs
- Copy Link
- Report Inappropriate Content
Hi @LarsK1 ，
I saw the EAPs' firmware version is not the latest in the image you provided as above, you may upgrade the firmware first:
EAP225-Outdoor v1: EAP225-Outdoor(EU)_V1_5.1.0 Build 20220926
EAP245 V3: EAP245(EU)_V3_5.1.0 Build 20230104
And the software controller V5.9.31:
Omada Software Controller_V5.9.31 (Released On Mar 13/ 21st, 2023)
- Copy Link
- Report Inappropriate Content
Hi @PHTP，
Weather and the radar/DFS channel interference can also cause automatic optimization to fail, you may observe and test it.
- Copy Link
- Report Inappropriate Content
since the image is old, this isn't the case. See:
The controller and EAP's are running the latest firmware available for my region.
- Copy Link
- Report Inappropriate Content
Hello @LarsK1,
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230421879, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 854
Replies: 10
Voters 0
No one has voted for it yet.