Wireless Roaming

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Wireless Roaming

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wireless Roaming
Wireless Roaming
2022-12-02 07:32:48
Model: EAP225   EAP660 HD   EAP620 HD  
Hardware Version: V3
Firmware Version: Updated Version

Hello Community 

 

We have 4 EAP225, 3 EAP660HD 3 EAP620HD, 

 

2 660HD are located on the third floor, 2 620HD and 1 620HD are located on the second floor and the remaining 4 225 and 1 620HD are deployed on the first floor

 

We experience that when a user connects to EAP 660HD on the third floor and then goes down to 1st floor that had 4 eap225 and 1 620HD we noticed that the connection is being established still at EAP620HD, not on the nearby EAP 225 even if the EAP beside the users, and when we try to connect it to near EAP SSID it requires still and PSK and local user account to input 

 

Also when a user  on the 1st floor connects via EAP 225 and then goes to 3 third floor that had 2 660HD the connection won't roam automatically the user needs to authenticate  again in the user portal 

 

How can we address this kind of roaming issue? do we need to put EAP 620HD above and replace all EAP225 so all deployed EAP are the same models?

 

we notice that might the EAP 225 is maybe not compatible with roaming in EAP 620HD above? 

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#1
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2 Reply
Re:Wireless Roaming
2022-12-02 14:14:18

  @Jimsx03 What kind of device are you talking about?  Important thing to remember is that roaming is up to the client, the APs just provide the information that the client can use to roam.

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#2
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Re:Wireless Roaming
2022-12-02 14:25:23

  @Jimsx03 

 

Lets start at the beginning...  Have you confirmed that you have enough signal between APs?  

 

Load up Acrylic Home Wireless App on your laptop and walk around and see exactly where the wireless splashes.  It sounds like you have low signal / Dead Spots.  

 

You may need to enable Mini Rssi on the both bands, to manually boot off clients when they get low signal, so the client will be forced to roam.  ONLY if you have good signal between APs.  

 

 

 

I can not teach anyone anything - I can only make them think - Socrates
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#3
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