High packet lost on 5GHz

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High packet lost on 5GHz

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High packet lost on 5GHz
High packet lost on 5GHz
2022-11-15 03:26:40
Model: EAP225  
Hardware Version: V3
Firmware Version: 5.0.8

I'm seeing very high packet loss on both my eap225s on 5GHz, while at the same time both my eap245s have very little loss. 

 

Rx Dropped Packets:

10

Rx Errors:

541804

Tx Packets:

182646339

Tx Dropped Packets:

1190444

Tx Errors:

58577

 

Would increasing the transmit power help? At the moment all my EAPs are set to 16. 

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#1
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9 Reply
Re:High packet lost on 5GHz
2022-11-15 17:19:41

  @johnsnow88 

 

I cant find it now, but there was a massively long post about people reporting issue with the latest firmware for the 225.  It was mostly regarding traffic and retries

 

If memory serves the fix was downgrade to the last firmware,  Fae was aware and a fixed firmware was being developed..

 

 

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#2
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Re:High packet lost on 5GHz
2022-11-15 23:35:57 - last edited 2022-11-16 01:43:40

  @Philbert @Fae 

 

Would the downgraded version be 5.0.7? And is it fixed with 5.0.9?

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#3
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Re:High packet lost on 5GHz
2022-11-16 12:34:50

  @johnsnow88 

 

Maybe the latest firmware version fixes it, either way, upgrading to 5.0.9 is worth a try!

Just striving to develop myself while helping others.
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#4
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Re:High packet lost on 5GHz
2022-11-17 21:43:07

  @Virgo 

 

5.0.9 is actually worse, I'm now seeing high packet loss on 2.4GHz as well. Likely the same bug reported in 5.0.6 for the EAP245.

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#5
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Re:High packet lost on 5GHz
2022-11-18 10:05:55

  @johnsnow88 

 

My EAP225 has been working fine and I'm curious if this packet loss issue has been there since you first deployed this EAP225 or if it only occurred after you upgraded the EAP firmware version to 5.0.8?

 

Just striving to develop myself while helping others.
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#6
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Re:High packet lost on 5GHz
2022-11-20 02:43:08

  @Virgo 

 

what firmware are you using?

 

When checking the stats in Omada going back to May 2022, the 225s have always had packet drops. May is also around the time 5.0.8 was released as well.

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#7
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Re:High packet lost on 5GHz
2022-11-21 06:40:11

  @johnsnow88 

 

I'm using the latest one 5.0.9, so if you downgrade the firmware version back to 5.0.7, will the problem be solved?

Just striving to develop myself while helping others.
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#8
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Re:High packet lost on 5GHz
2022-11-21 22:57:39
5.0.7 has the same problem, on 5.0.9 i started to see drops in 2.4ghz as well.
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#9
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Re:High packet lost on 5GHz
2022-12-02 09:34:23

  @johnsnow88 

 

Sorry for the late reply.

If you click on this EAP and go to the Details screen, is the channel utilization rate low?
Does this packet loss rate affect actual usage?

Just striving to develop myself while helping others.
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#10
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