BUG: New OC200 firmware will not save widget layout information
As the subject says...
After loading the latest firmware, all the widget layout locations were changed.., editing the layout and moving everything to where I want it works, until I log out and log back in again, then the layout reverts back.
Cannot believe stuff like this does not get picked up in testing...!
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Dear @Tescophil ,
Tescophil wrote
As the subject says...
After loading the latest firmware, all the widget layout locations were changed.., editing the layout and moving everything to where I want it works, until I log out and log back in again, then the layout reverts back.
Cannot believe stuff like this does not get picked up in testing...!
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue.
The ticket ID is TKID221112571, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Dear @lflorack ,
lflorack wrote
I am having the same issue.
Thank you very much for reporting this issue in the forum.
Would you be willing to provide the Backup configuration file to our senior engineers for further testing?
If so, we can escalate your case to the support department for follow-up so that you can provide the backup file.
Best Regards!
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Hank21 wrote
Would you be willing to provide the Backup configuration file to our senior engineers for further testing?
If so, we can escalate your case to the support department for follow-up so that you can provide the backup file.
I'd be happy to send last night's backup for review. However, I do not know the proper email to send it to the , "senior engineers". If you could let me know, I'll send it right away.
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Dear @lflorack ,
lflorack wrote
I'd be happy to send last night's backup for review. However, I do not know the proper email to send it to the , "senior engineers". If you could let me know, I'll send it right away.
I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue.
The ticket ID is TKID221113801, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Thanks! I've received an email from the support engineers and have sent them my most recent backup as requested..
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For everyone's information, here are the steps that consistently will recreate the issue. I've passed this information along to support.
- Go to my 'Clients' or 'Network' Dashboard (self-created pages)
- Select the Gear in the upper right to permit changes to the widgets
- Drag and drop widgets as desired
- Select the Gear in the upper right to save the result
- Log off
- Log on
- Go to my 'Clients' or 'Network' Dashboard
- Changes made above in 1-4 are not as I left them
Note that I did not reboot. I just logged off and then back on. These steps are absolutely repeatable.
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