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TL-SG3428 cannot be adopted by OC 300 due to IP Address

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TL-SG3428 cannot be adopted by OC 300 due to IP Address

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TL-SG3428 cannot be adopted by OC 300 due to IP Address
TL-SG3428 cannot be adopted by OC 300 due to IP Address
2022-09-13 21:13:34 - last edited 2022-09-14 03:47:36
Model: TL-SG3428  
Hardware Version: V2
Firmware Version: 2.0.3

I have a TL-SG3428 switch that my OC 300 Controller can discover but cannot adopt because the Switch IP Address keeps coming up as 192.168.10.X instead of 192.168.0.X.

 

I have used Hyper Terminal to reset it to factory, followed all the steps and it still comes up as 192.168.10.X.

 

I should mention that I do not have 192.168.10.X anywhere on my network and I cannot ping the IP or open a web interface to the switch. I even created a VLAN with the base address 192.168.10.1/24 and still could not connect, ping or otherwise connect.

 

Additionally I have the TL-SG3428 connected directly to my ER605 router. I have also tried it being connected to my TL-SG2210MP and my TL-SG2008P with the same results.

 

Any suggestions?

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Re:TL-SG3428 cannot be adopted by OC 300 due to IP Address
2022-09-13 21:54:55 - last edited 2022-09-14 03:47:36

  @Bonelys Further info: I managed to get into the switch via the web interface. I went to L3 and Interface and changed the IP to 192.168.0.X and applied. The OC 300 immediately recognized it but when I tried to adopt it, it reverted to the 192.168.10.X ip address

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Re:TL-SG3428 cannot be adopted by OC 300 due to IP Address
2022-09-14 03:47:06 - last edited 2022-09-14 03:47:36

Dear @Bonelys,

 

Bonelys wrote

I have a TL-SG3428 switch that my OC 300 Controller can discover but cannot adopt because the Switch IP Address keeps coming up as 192.168.10.X instead of 192.168.0.X.

 

I have used Hyper Terminal to reset it to factory, followed all the steps and it still comes up as 192.168.10.X.

 

I should mention that I do not have 192.168.10.X anywhere on my network and I cannot ping the IP or open a web interface to the switch. I even created a VLAN with the base address 192.168.10.1/24 and still could not connect, ping or otherwise connect.

 

Additionally I have the TL-SG3428 connected directly to my ER605 router. I have also tried it being connected to my TL-SG2210MP and my TL-SG2008P with the same results. 

 

Thank you so much for taking the time to post the issue in TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID220915904, please check your email box and ensure the support email is well received. Thanks!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:TL-SG3428 cannot be adopted by OC 300 due to IP Address
2022-09-14 13:42:51
Thank you!
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