EAP650 Heartbeat missed, Provisioning, Configuring, Connected, constantly happening

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EAP650 Heartbeat missed, Provisioning, Configuring, Connected, constantly happening

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Re:EAP650 Heartbeat missed, Provisioning, Configuring, Connected, constantly happening
2023-02-24 06:48:25 - last edited 2023-02-24 07:05:29

  @Mullatech 

I have the exact same POE problem with EAP650.

 

I have:
3 pieces EAP650 v1.0 that all have the POE problem. Firmware 1.0.6
4 pieces EAP653 v1.0 which works perfectly with POE. Firmware 1.0.4
1 piece EAP670 v1.0 which works perfectly with POE. Firmware 1.0.6
1 piece EAP655-wall v1.0 which works perfectly with POE. Firmware 1.0.0

Switch: TL-SX3206HPP v1.0. Firmware 1.0.2
Ethernet: 6a (new short cables)
Controller: OC300 v 1.0.  Firmware 1.14.7 Build 20221206 Rel.60706. Controller v. 5.7.6

 

Everything is updated to the latest firmware.

 

PS. The EAP650 works fine if power is supplied through the supplied TP-Link power adapter. But not with POE from TL-SX3206HPP or from Netgear GS316PP.

 

Are there any solutions?

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#12
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Re:EAP650 Heartbeat missed, Provisioning, Configuring, Connected, constantly happening
2023-02-24 09:27:14

  @LarsDK3 

Most switches don't work for me but when I used a Poe injector it worked. This is just silly. I've tried many different switches and all of mine didn't work. I've used 0.5m patch leads from switch to ap and it didn't work. 

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#13
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Re:EAP650 Heartbeat missed, Provisioning, Configuring, Connected, constantly happening
2023-02-24 10:43:43

  @Mullatech 

Hi
Thanks for your shared experiences.

Today I contacted TL-Link support. I hope they come back with workable solutions.

 

We will see.

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#14
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Re:EAP650 Heartbeat missed, Provisioning, Configuring, Connected, constantly happening
2023-02-28 10:29:13

  @Mullatech 

Hi

 

Now I have heard from TP-Link support.
 

With reference to option A - Have you tried this switch: GS316PP ?
(I don't have this switch)

 

I am testing option B even though I think it is not a workable solution for me as I would like to use the Omada Controller.


Here is feedback from TP-Link support:

 

Thank you for contacting TP-Link support.

There are two options.
A.Connect EAP650 with GS316PP to see if the issue still exist.
B.Please try to change the PoE power supply configuration refer to the following instruction. 
Step 1. Forget this switch on OC200.
Step 2. Log in to the standalone management page of TL-SX3206HPP v1.0, enter the username and passoword.
Step 3. Click PoE Config under the PoE option on the left, and the PoE status list will appear on the right.
Step 4. First select the port connected to EAP650(EU) 1.0, and then configure PoE Status/PoE Priority/Power Limit/Time Range/PoE Profile/ to Enable/Low/Manual(12W or above)/No Limit/None respectively. Then click Apply.
(Note: After you change the PoE settings of the switch, you could not use OC200 to manage it, because the OC200 will override the related settings.)

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#15
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Re:EAP650 Heartbeat missed, Provisioning, Configuring, Connected, constantly happening
2023-03-03 10:06:29 - last edited 2023-03-03 10:06:49

  @LarsDK3 

 

I dont have Netgear GS316PP. I have a GS116LP which isnt a smart switch. I also hav Zyxel  GS1920 HP which is an L2 switch but i cant make the changes in line with option 2. I also tried a few tp Link switches  but they are also not smart switches so cant make the changes 

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#16
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