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High Drope Rate in AP EAP615 vs EAP610

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High Drope Rate in AP EAP615 vs EAP610

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
High Drope Rate in AP EAP615 vs EAP610
High Drope Rate in AP EAP615 vs EAP610
2022-08-30 16:22:59 - last edited 2022-08-31 14:24:16
Model: EAP615-Wall  
Hardware Version: V1
Firmware Version: 1.1.0

Hi,

 

I am having a high drop rate in my 2 EAP615 reaching a level of 80%, while my EAP610 is just 0%.

Currently I am having constant disconnection of VPN as well service like MS Teams when I am on a call from my EAP615.

 

Any advice?

 

Top chart EAP615, bottom chart EAP610

 

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#1
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7 Reply
Re:High Drope Rate in AP EAP615 vs EAP610
2022-08-31 03:03:36

  @Family_AM 

 

Change the channel you are using?  Try disabling either the 2.4 or 5.8Ghz radio and see if the performance is identical across the bands, or varies markedly with what frequency is in use.

<< Paying it forward, one juicy problem at a time... >>
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#2
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Re:High Drope Rate in AP EAP615 vs EAP610
2022-08-31 05:55:00

  @Family_AM 

 

Try only use 5Ghz wireless, disable 2.4GHz

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#3
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Re:High Drope Rate in AP EAP615 vs EAP610
2022-08-31 14:22:41

  @Family_AM thanks I have tried to change channels as well disabled 2.4 ghz and same issue, I have 2 EAP615 and is same issue, the EAP610 is all fine.

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#4
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Re:High Drope Rate in AP EAP615 vs EAP610
2022-08-31 15:10:47

  @Family_AM 

 

Are the 615's meshed?  If so and they both home back to same wired mode, then significantly more drops are normal... especially if the 615's would have difficulty 'hearing' each other talking to the wired node.

<< Paying it forward, one juicy problem at a time... >>
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#5
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Re:High Drope Rate in AP EAP615 vs EAP610
2022-08-31 15:26:26
Hi thanks for the reply, they are in mesh, EAP615 doesn't support mesh as far as I know. All 3 access points are connected to my main switch, I also noticed that the drops are from RX packages, TX packages don´t have any drop.
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#6
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Re:High Drope Rate in AP EAP615 vs EAP610
2022-08-31 15:42:44

  @Family_AM 

 

Temporarily disconnect one 615 and the 610...does the remaining  615 still have same problem?

 

How are you powering them

..via POE or injectors?

<< Paying it forward, one juicy problem at a time... >>
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#7
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Re:High Drope Rate in AP EAP615 vs EAP610
2022-08-31 15:45:13
thanks for the suggestion, I´ll give it a try. They are all powered via POE from my switch TL-SG2210MP v1.0
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#8
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