URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29
URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29
2022-01-06 18:36:35 - last edited 2022-01-12 07:59:44
Model: OC300  
Hardware Version: V1
Firmware Version: 1.7.0 Build 20211215 Rel.61008

@Fae Just made the update for OC300 to 5.0.29 from the Omada Cloud. All 68 AP EAP225 jumping in the loop of adopting and provisioning. The network and business are paralyzed. NEED URGENT HELP! 

 

UPD: Downgraded to 4.4.6 with the old config backup. Totally disappointed why TP-Link published FW with bugs and did not test properly before. 

We craft reliable solutions | 1.855.888.0169 | https://cctv-ca.com
  0      
  0      
#1
Options
1 Accepted Solution
Re:URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29-Solution
2022-01-08 17:46:16 - last edited 2022-01-12 07:59:44

UPD. With a remote connection to the network, the Support Team found the issue with the AI Roaming feature. After disabling, the network becomes operational with 5.0.29. A new FW update will be released soon. @Fae, The Support Team - Thank you very much for the quick response. 

We craft reliable solutions | 1.855.888.0169 | https://cctv-ca.com
Recommended Solution
  2  
  2  
#3
Options
4 Reply
Re:URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29
2022-01-07 00:47:46

Dear @Alex_UTS,

 

Alex_UTS wrote

Just made the update for OC300 to 5.0.29 from the Omada Cloud. All 68 AP EAP225 jumping in the loop of adopting and provisioning. The network and business are paralyzed. NEED URGENT HELP! 

 

UPD: Downgraded to 4.4.6 with the old config backup. Totally disappointed why TP-Link published FW with bugs and did not test properly before. 

 

Sorry to hear that you have trouble with the OC300 5.0.29.

 

To assist you efficiently, I've forwarded your case to the TP-Link support team who will contact you with your registered email address later.

Please pay attention to your email box for follow-up. Thank you so much for your cooperation and patience!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#2
Options
Re:URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29-Solution
2022-01-08 17:46:16 - last edited 2022-01-12 07:59:44

UPD. With a remote connection to the network, the Support Team found the issue with the AI Roaming feature. After disabling, the network becomes operational with 5.0.29. A new FW update will be released soon. @Fae, The Support Team - Thank you very much for the quick response. 

We craft reliable solutions | 1.855.888.0169 | https://cctv-ca.com
Recommended Solution
  2  
  2  
#3
Options
Re:URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29
2022-01-09 01:41:47

@Alex_UTS 
 

Did you as a MSP actually perform upgrades on a network with 68 AP during business hours? That's wild bro.

  0  
  0  
#4
Options
Re:URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29
2022-01-12 22:15:26
We craft reliable solutions | 1.855.888.0169 | https://cctv-ca.com
  0  
  0  
#5
Options