TL-SG3210XHP-M2 - [Port]/6/Reload port Tw1/0/x phy firmware.
Hello,
I'm a new owner of a TL-SG3210XHP-M2 for about a month now, all looked good until today the switch had to be fully powered off and back on, upon powering back up, my sfp+ ports came back on but none of my POE+ ports, that was on FW 1.0.3, tried to unplug/replugged/change ports, force interface up by CLI or GUI... to no avail...Link was always down. All seemed to be working in the last few days, but don't think I tried to fully unplugged the switch and back on, on reboot by CLI or GUI.
My OC200 and AP's are still getting POE+ power but no link on FW 1.0.3.
On FW 1.0.3 after restoring power to the switch
#show interface status
Port Status Speed Duplex FlowCtrl Active-Medium
---- ------ ----- ------ -------- -------------
Tw1/0/1 LinkDown N/A N/A N/A Copper ------> OC200
Tw1/0/2 LinkDown N/A N/A N/A Copper ------> AP1
Tw1/0/3 LinkDown N/A N/A N/A Copper ------> AP2
Tw1/0/4 LinkDown N/A N/A N/A Copper ------> PC for testing
Tw1/0/5 LinkDown N/A N/A N/A Copper
Tw1/0/6 LinkDown N/A N/A N/A Copper
Tw1/0/7 LinkDown N/A N/A N/A Copper
Tw1/0/8 LinkDown N/A N/A N/A Copper
Te1/0/9 LinkUp 10G Full Disable Fiber
Te1/0/10 LinkUp 10G Full Disable Fiber
Only thing that seemed to work was to restore FW 1.0.2, weird?
System Description - JetStream 8-Port 2.5GBASE-T and 2-Port 10GE SFP+ L2+ Managed Switch with 8-Port PoE+
Hardware Version - TL-SG3210XHP-M2 1.0
Software Version - 1.0.2 Build 20210201 Rel.60966
Bootloader Version - TP-LINK BOOTUTIL(v1.0.0)
TL-SG3210XHP-M2#show image-info
Image Info:
Current Startup Image - Exist & OK
Image Name - image1.bin
Flash Version - 1.3.0
Software Version - 1.0.2
Next Startup Image - Exist & OK
Image Name - image1.bin
Flash Version - 1.3.0
Software Version - 1.0.2
Backup Image - Exist & OK
Image Name - image2.bin
Flash Version - 1.3.0
Software Version - 1.0.3
POE+ works on FW 1.0.2 but getting these logs repeatably, ports 6 to 8 have nothing plugged in.
I've opened a SR with TP-Link, awaiting a response.
show logging buffer
#2021-12-06 20:30:22,[Port]/6/Reload port Tw1/0/6 phy firmware.
#2021-12-06 20:30:08,[Port]/6/Reload port Tw1/0/8 phy firmware.
#2021-12-06 20:29:54,[Port]/6/Reload port Tw1/0/7 phy firmware.
#2021-12-06 20:29:40,[Port]/6/Reload port Tw1/0/6 phy firmware.
#2006-01-01 08:03:21,[Port]/6/Reload port Tw1/0/7 phy firmware.
#2006-01-01 08:03:08,[Port]/6/Reload port Tw1/0/6 phy firmware.
#2006-01-01 08:02:57,[Port]/6/Reload port Tw1/0/5 phy firmware.
#2006-01-01 08:02:49,[Link]/5/Tw1/0/4 changed state to up.
#2006-01-01 08:02:46,[Port]/6/Reload port Tw1/0/4 phy firmware.
#2006-01-01 08:02:40,[Link]/5/Tw1/0/3 changed state to up.
#2006-01-01 08:02:35,[Port]/6/Reload port Tw1/0/3 phy firmware.
#2006-01-01 08:02:29,[Link]/5/Tw1/0/2 changed state to up.
#2006-01-01 08:02:24,[Port]/6/Reload port Tw1/0/2 phy firmware.
#2006-01-01 08:02:15,[Link]/5/Tw1/0/1 changed state to up.
#2006-01-01 08:02:13,[Port]/6/Reload port Tw1/0/1 phy firmware.
#2006-01-01 08:01:58,[Port]/6/Reload port Tw1/0/8 phy firmware.
#2006-01-01 08:01:45,[Port]/6/Reload port Tw1/0/7 phy firmware.
#2006-01-01 08:01:32,[Port]/6/Reload port Tw1/0/6 phy firmware.
#2006-01-01 08:01:05,[Port]/6/Reload port Tw1/0/8 phy firmware.
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@vGeek79 Just had this happen to me. Have had the switch since January. Had an odd occurrence a few days ago where I would get a constant notification that my OC300 was up then down for a few hours, rebooted everything and it seemed fine. This morning I woke up to one of my APs in isolation mode, I didnt have it set to automatically forward gateway for mesh. I noticed all of my APs had power though. First tried AP reboot, then moving ports, noticed ports 1-4 on switch would all pass power but no link, 5-8 were working as expected. Rebooted switch and lost a couple more ports. Did a full delete and reset though OC300 and now only port 8 will pass traffic. Switch is in a rack with good ventilation so it shouldn't be a heat issue, all fans work however the system light just keeps blinking after reboot. Going to start the replacement process in the morning, hopefully they figure this out. I went this route because of issues with consumer grade products and the amount of devices and data I utilize destroying them, they all lasted longer than this though.
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As far as I can tell, the RMA'd device I received is a much more functional revision. However I have not tried power cycling it yet.
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Just here to say, I have experienced the exact some problem today too. Restarted the switch and now none of the ports work :(
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@Utmstgsn Hopefully you get it fixed faster than me. Mine is supposed to be here tomorrow, I paid for next day. It's been over a week now. I went through full reset via console, firmware downgrade, beta firmware provided by support however none of that worked.
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@BigD23 I called TP-Link to get an RMA ID from them. They didn't waste much time to tell me its defective. I bought it through Amazon so we'll see how smooth that process will be...
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I just wanted to update this thread with some more information. I actually had a total of 6 of these switches. When I first posted to this thread, two had failed and they were both running the latest 1.0.6 software. I kept the next two switches at the stock 1.0.2 firmware version, and those worked fine for a few months. After rebooting the switches, they have both now failed.
I gave the last 2 switches away and have moved onto a different brand. Maybe that's extreme, but this is my first TP-Link business-grade product and clearly they're not giving a good impression. I'm curious if the replacement switches are having the same problems.
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I've looked around on the web and noticed that a lot of people had experienced a power outage or power surge before the switch failed. Can anyone else confirm that they experienced this? Because this was the case for me.
I have seen other posts where people have gone through 3 of them in a year: Third TL-SG3210XHP-M2 in a year : TPLink_Omada (reddit.com)
I ordered a replacement but now I probably should've got a refund. It would be nice if TP-Link could elaborate on what is happening here, it doesn't look like an isolated issue.
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@Utmstgsn No power outage for me. Mine is on a UPS as well. Ports actually started to have some issues which prompted the reboot for me. After that first reboot things got progressivly worse. seemed like everytime I rebooted I would lose more ports. It finally settled on port 8 as the only port that would pass traffic while all the ports would work with POE just fine. We will see if the replacment is any better, I have my doubts. Seems like the unit is not designed very well.
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I've gone through 2 in 6 months. The first one was after a power outage, but it was behind a UPS, so there was no surge. It's not like there's an orderly shutdown anyway. The UPS ordered a clean shutdown of the NAS, and then kept the SG3210HXP (and thus three APs and a controller), router, and ONT running until it ran out of battery, at which point it switched off.
The second one I noticed that one of my APs had disconnected. As that's the longest run in the house, I first suspected the cabling, but it checked out OK with a cable tester. I noticed that PoE to that AP was up, but there was no link light on so I rebooted it. A few more ports died. Rebooted again, no copper ports had link. (Power works fine, and the SFPs work fine)
I started a return on both of them, but had to leave on a trip before I could go through the troubleshooting steps that support wanted before issuing an RMA.
It's annoying, because there isn't another option for supporting 2.5G on the EAP660 and 670. This is a critical component of the Omada system and if there's no fix for this problem or sucessor product, I'm going to need to switch systems again. (I'm a recent refugee from UI)
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Replies: 80