OC200 fw 4.4 4 disconnects from the cloud

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OC200 fw 4.4 4 disconnects from the cloud

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OC200 fw 4.4 4 disconnects from the cloud
OC200 fw 4.4 4 disconnects from the cloud
2021-10-21 21:10:43 - last edited 2021-10-22 05:44:50
Model: OC200  
Hardware Version: V1
Firmware Version: 4.4 4

Hello everyone, 

after the last update to the firmware 4.4.4, two of the three OC200 in my cloud account send a lot of notifications of disconnections and reconnections from the cloud. Sometimes they last less than a minute, sometimes up to 6/10 minutes. In that case, the WiFi network isn't working at all.

I reset one OC200 to the factory default and forgot it from my account. Then I added it again to the account and reconfigured it and the EAP225 linked to it but the problem still remains. 

What should I do? 

 

Thanks in advance for your help! 

 

P.S.: the image shows an example, as you can see the interruption was of 6 minutes... 

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#1
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4 Reply
Re:OC200 fw 4.4 4 disconnects from the cloud
2021-10-22 00:46:21 - last edited 2021-10-22 05:44:50

@Smartware-Italy 

 

Hi! Omada OC200 firmware version 4.4.6 is now available for download. I am not sure in the region where you are but I have already updated mine. I have been experiencing the same issue but so far everything seems to be running smoothly now with 4.4.6 firmware. 

 

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#2
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Re:OC200 fw 4.4 4 disconnects from the cloud
2021-10-22 05:29:25

@paparazz01 many thanks for the information. My controllers still don't show any updates to the 4.4.6.

 

I'll wait for the update but it's a big problem because the WiFi is no longer working while the controller isn't linked to the cloud. 

 

Anyway, I just checked but we still have not the update available.

 

Thank you so much and have a nice day. 

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#3
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Re:OC200 fw 4.4 4 disconnects from the cloud
2021-10-22 07:04:16

@Smartware-Italy Hey,

OC200 dropped from the cloud should not affect the wireless performance. I suggest you:
1. Check the status of the cloud light when the OC200 is offline.
2. Confirm the specific performance of the local network when the OC200 is offline, the device can not see the EAP wireless network or they can connect to it but there is no network ?
3. Check your local network to make sure your local network is stable.
4. In addition, I agree with  @paparazz01  that updating the firmware may solve your problem.laugh

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#4
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Re:OC200 fw 4.4 4 disconnects from the cloud
2021-10-22 07:10:40

@Yannie Thank you! The upgrade to 4.4.6 isn't still available here in Italy. Anyway, the cloud led on the controller is off when it disconncts itself from the cloud. I have to go to the customer to check the point 2 of your reply. They say that the WiFi signal is present but there is no internet connection.

 

Thanks again and many regards,

Emanuele

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#5
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