Older devices see the SSID but cannot connect

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Older devices see the SSID but cannot connect

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

StevenB_BE

2021-08-15 16:38:48 - last edited 2021-08-15 20:10:54

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Older devices see the SSID but cannot connect

2021-08-15 16:38:48 - last edited 2021-08-15 20:10:54

Model: EAP660 HD

Hardware Version: V1

Firmware Version: 1.0.1 Build 20200724 Rel. 57531

Hi,

I've updated my SSIDs recently due to issues with Sonos and SonosNet. In the past I had one SSID on 2.4 GHz and another on 5 GHz. The former one has been deleted and the remaining one now combines 2.4 and 5. Since then a couple of older devices (iPad Mini 1st gen and Kobo Aura HD) still see the SSID but are unable to connect to it.

I already looked at the troubleshooting guide (https://community.tp-link.com/en/business/forum/topic/164114) but that didn't help. Channel utilization is somewhat higher than expected (around 30%) mainly caused by Sonos.

Does anyone have an idea on how to solve this?

Steven

1 Accepted Solution

Philbert

LV5

2021-08-15 19:58:48 - last edited 2021-08-15 20:10:54

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Re:Older devices see the SSID but cannot connect-Solution

2021-08-15 19:58:48 - last edited 2021-08-15 20:10:54

@StevenB_BE

If you are running WPA3 SAE on your SSIDs, try dropping down to WPA2 AES and see if that helps.

Had a similar issues with older Chromebooks and this solved it.

Older devices see the SSID but cannot connect

Older devices see the SSID but cannot connect

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