Dear @Dillius,

Dillius wrote

I restore a backup to the software controller but it still claims the devices are being managed by another system. I can't adopt them and take them over without some mysterious name/password the previous controller set.

Generally speaking, the backup file will contain the Device Account, there might be something we overlooked.

May I know the model number and firmware version of your devices? Are you using the Omada Controller v4.3.5?

Did you restore the backup file more than one time before you notice that the devices are being managed by others?

I noticed in another post that you've contacted the support but it's far from satisfactory, if you don't mind, may I know the ticket ID(begin with TKID) so that I can forward your case to the senior engineer who can assist you efficiently?

Dear @Dillius,

Dillius wrote

@Fae I think the confusion is that I did not know about this device password settings before I went ahead and reset the devices.

 

Even if it WAS in the backup, the restored copy of the Controller did not take over automatically, so you're saying I should have been able to manually enter the name and password to adopt it if I had known where to look. I understand that now, that was my mistake.

Okay, I think there is no need to forward the case to the senior engineer since we have addressed the issue now.

As for the controller not taking over the devices automatically with the backup file, I just explained in another post, and I'll paste it here in case other people have such confusion:

Because the devices were managed by Controller A (the OC200) before, they only remember and look for where Controller A is by the IP address, Controller B (the software controller) won't use its device account to automatically adopt them when devices are marked as managed by others. We need to reset the device or manually provide the device account to unbind devices from the previous controller A and adopt it in the current controller B.

If we use the migration feature to migrate the controller, the devices will discover controller B and be adopted automatically.

My support ticket is TKID210711512. I just provided them with the items you mentioned here, so it may be that they are now also looking into the warranty situation.

Glad to know there are positive signs of progress on this matter, if I can be of any further assistance here, please feel free to let me know.