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EAP225 V3 (ITA) not compatible with Omada_Controller_V4.2.11

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EAP225 V3 (ITA) not compatible with Omada_Controller_V4.2.11

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

MayhemHack

2021-04-08 20:54:22 - last edited 2021-04-08 21:29:05

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Registered: 2021-04-08

EAP225 V3 (ITA) not compatible with Omada_Controller_V4.2.11

2021-04-08 20:54:22 - last edited 2021-04-08 21:29:05

Model: EAP225

Hardware Version: V3

Firmware Version: 5.00

Hello everyone,

Can someone explain to me why I get the following error when trying to upgrade to the SDN version of Omada controller?

Controller version: Omada_Controller_V4.2.11

I've tried with multiple firmware versions.

v2.7.0 = not compatible of course (I was expecting that)

v2.20.1 and v5.00

always the same issue.

I've also tried to reset the APs and adopt them again, but once the reset is complete I can't se them anymore.

Please this is driving me crazy.

1 Accepted Solution

Philbert

LV5

2021-04-08 21:03:57 - last edited 2021-04-08 21:29:05

Posts: 2607

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Registered: 2020-11-08

Re:EAP225 V3 (ITA) not compatible with Omada_Controller_V4.2.11-Solution

2021-04-08 21:03:57 - last edited 2021-04-08 21:29:05

@MayhemHack

It does sound like the network traffic to the EAPs isnt flowing, the status of DISCONNECTED indicates it cant see the EAP

Are you running a software controller by any chance? Check firewall / port blocking on the controller as few others have had this issue and thats been the cause.

This link below will tell you what ports are required, its usually 29810 - 29813 for discovery. I know windows firewall blocked this for me during testing, had to set an exception for it.

https://community.tp-link.com/en/business/kb/detail/362

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3 Reply

Philbert

LV5

2021-04-08 21:03:57 - last edited 2021-04-08 21:29:05

Posts: 2607

Helpful: 1578

Solutions: 274

Stories: 0

Registered: 2020-11-08

Re:EAP225 V3 (ITA) not compatible with Omada_Controller_V4.2.11-Solution

2021-04-08 21:03:57 - last edited 2021-04-08 21:29:05

@MayhemHack

It does sound like the network traffic to the EAPs isnt flowing, the status of DISCONNECTED indicates it cant see the EAP

Are you running a software controller by any chance? Check firewall / port blocking on the controller as few others have had this issue and thats been the cause.

This link below will tell you what ports are required, its usually 29810 - 29813 for discovery. I know windows firewall blocked this for me during testing, had to set an exception for it.

https://community.tp-link.com/en/business/kb/detail/362

EAP225 V3 (ITA) not compatible with Omada_Controller_V4.2.11

EAP225 V3 (ITA) not compatible with Omada_Controller_V4.2.11

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