This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Additional information about association failures?
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Dear @Questionmark,
I just found one possible situation. Please go to Admin to check whether you created other admin accounts for the Omada Controller.
Based on my test, when I login with the test account whose role is Administrator, there is no History Data Retention section.
That was the issue. Even though I was logging in as the Administrator, I was not the Master Administrator. Thank you!
In summary, to answer my original question about getting additional information on association failures:
1. Go make sure that client logging is enabled under Settings -> Controller -> History Data Retention -> Collect Clients' History Data
2. Once you have data, go check in the Logs -> Events, and filter by Clients. A simple search for "Failed" brought up the entries I needed:
@Fae Sorry to use this thread, but we have been using 3 WAPs and one OC200 controller for about 2 weeks. Users seem to connect OK and unaware of any issues, although sometimes a bit slow. I accessed the controller via the App until today, then via the Clound and browser. Concerned to find 27181 Association Failures! Cn anyone point me in the direction to find why?
Dear @KWTPGC,
From your picture, it seems that most of the failures are "Blocked by Access Control".
Go to Insight -> Known Clients to check the blocked clients, and refer to Past Connections to check more about Association Failure.
