Cannot connect on Omada App

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Cannot connect on Omada App

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SonSun

2020-11-21 10:27:13

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Registered: 2020-11-21

Cannot connect on Omada App

2020-11-21 10:27:13

Model: EAP245

Hardware Version: V3

Firmware Version:

I just recently purchased this device from Amazon and now I cannot connect to the AP via the Omada App on Android. I tried reinstalling the app, but it didn't work. Can this issue be fixed at all?

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JSchnee21

LV4

2020-11-21 23:40:17 - last edited 2020-11-21 23:41:34

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Registered: 2019-07-31

Re:Cannot connect on Omada App

2020-11-21 23:40:17 - last edited 2020-11-21 23:41:34

Hi @SonSun,

There are several ways to configure the TP-Link EAP Access points:

1) As standalone in the AP

2) using a PC's web browser to the emdedded web management page

3) Adopting into Omada/SDN SW management platform.

I suggest you start by doing a hard reset of the device, ensuring you have an adequate/appropriate PoE power supply, and reviewing the installation and configuration instructions.

Installation Instructions

https://static.tp-link.com/2020/202007/20200707/7106508840_EAP%20Series_IG.pdf

User Guide

https://static.tp-link.com/2020/202007/20200706/1910012768-EAP%20Series_UG.pdf

-Jonathan

Cannot connect on Omada App

Cannot connect on Omada App

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