Business Community > Controllers > Omada Controller loses client aliases
< Controllers

Omada Controller loses client aliases

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Omada Controller loses client aliases

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Omada Controller loses client aliases
Omada Controller loses client aliases
2020-07-30 10:27:36 - last edited 2020-07-31 02:37:47
Model: EAP225  
Hardware Version: V3
Firmware Version: 2.20.1 Build 20200630 Rel. 41064

I am a new user of Omada Controller. Basically it works very well but I am running into a couple of small issues.

 

Most of the clients in my system were originally identified by MAC address in the client list. I assigned them aliases by clicking each one, using the Config tab to enter the alias, then clicking Apply to save it. This works fine for a while, but after a day or two individual clients randomly seem to lose their aliases and they are reset to the MAC address or (sometimes) the name from the device. Is there a way to prevent this or is it a bug?

 

Also, in the client list, when I set how many clients to display on each page, or sort the list, those settings are never remembered. Anything I can do about that?

 

Thanks!

 

Tom

 

  2      
 
  2      
 
#1
Options
6 Reply
Re:Omada Controller loses client aliases
2020-11-09 04:07:26
Same here, I'm experiencing both issues. Did you ever find a solution?
  0  
  0  
#2
Options
Re:Omada Controller loses client aliases
2020-11-24 09:07:03

Hi,

 

Please check if the clients use a random MAC address after connecting to a network.

You could record the MAC address of the clients showing up on the Omada Controller when you set the client alias.

Next time when you find the client alias lost, please compare the MAC address and verify if it is changed to a different one.

 

In addition, please check the Data Retention settings and verify if you enable "Collect Clients' History Data" under Controller settings.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#3
Options
Re:Omada Controller loses client aliases
2020-11-24 11:20:01

@Fae thanks. The MAC addresses are fixed. However, the setting to collect client history data was not enabled, it is now. I am skeptical that this will resolve things because the behavior was random, not consistent, but let's see.

 

Tom

 

  0  
  0  
#4
Options
Re:Omada Controller loses client aliases
2020-11-24 15:04:45

Hello @Fae  - No random MACs are being used. I haven't had this issue since a couple of days ago after I enabled "Collect Clients' History Data". I don't think Collect Clients' History Data needs to be enabled, since the controller was able to remember aliases for 90% of my devices without a problem.

  0  
  0  
#5
Options
Re:Omada Controller loses client aliases
2020-12-04 15:31:15

Hi, @Fae 

I'm using Omada Hardware Controller OC200 with version 4.1.5. I was not able to find "Collect Clients' History Data" under Controller settings. 

 

  0  
  0  
#6
Options
Re:Omada Controller loses client aliases
2020-12-07 05:56:04 - last edited 2020-12-07 05:56:15

Dear @Goh,

 

I'm using Omada Hardware Controller OC200 with version 4.1.5. I was not able to find "Collect Clients' History Data" under Controller settings. 

 

Did you access the OC200 via cloud access (https://omada.tplinkcloud.com) or via local access?

 

Please confirm whether there is an option under Controller settings when you access the web UI of the OC200 from your local network.

 

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#7
Options

Information

Helpful: 2

Views: 3228

Replies: 6

Related Articles
 Client Aliases (Config Name) lost after migration
477 1
 Add aliases for wireless devices connected to APs via omada cloud connector
840 1
 The controller loses connection with the access point.
158 0
Whole network loses internet access when I enable wireguard on omada controller
2523 0
 CPE510 client loses connectivity with AP
276 0
 ER7206 Loses Adoption with Omada v5.4.6
437 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.