Why my Omada controller cannot manage the latest EAP?
Why my Omada controller cannot manage the latest EAP?
If you are using Omada controller 3.x.x, you may meet the problem that cannot manage the latest EAP. You can follow this article to find the reason and solution.
TP-link launches Omada’s Software-Defined Networking (SDN) platform in July 2020. The platform integrates network devices, including access points, switches and gateways, providing 100% centralized cloud management. For the new model EAP and new firmware for old EAP that published after July 2020, they are fully adapted to the Omada SDN platform, and they are not compatible with the old Omada controller. So if you are using the old Omada controller, you cannot manage the new model EAP or some old EAP that update to the latest firmware.
The following is the Omada SDN compatibility List and the old Omada controller 3.x.x cannot manage them.
Omada SDN compatibility List
New EAP model
If you are using the TP-Link for the first time, it is strongly recommended to use the Omada SDN solution directly to obtain a rich product experience
If you are a regular TP-Link user and using the old Omada controller, when you buy the latest EAP and install in your network, you may meet the problem that cannot manage the EAP. You can choose to update your network to support Omada SDN platform or keep using the old Controller to manage EAPs.
1. Update your network to support Omada SDN platform.
- If all EAPs in your current network are on the compatibility list, you can upgrade all EAPs to support Omada SDN controller.
You can follow the Upgrade Guide to upgrade Controller and your EAPs. Then use Omada SDN controller to manage all of your EAPs including newly purchased EAP.
Upgrade Guide: https://www.tp-link.com/en/omada-sdn/controller-upgrade
- If only a part of your EAPs in current network is on the compatibility list, you still can install Omada SDN controller to manage this part of EAP and the newly purchased EAP.
You can install the Omada SDN controller, then follow the Upgrade Guide to migrate the EAP on the compatibility list to Omada SDN controller. The newly purchased EAP can be managed by Omada SDN controller directly. For other EAPs that are not compatible with Omada SDN platform, they can be still managed by the old Omada controller.
- If none of your EAPs in current network is on the compatibility list, you can install Omada controller to manage the newly purchased EAP.
The newly purchased EAP can be managed by Omada SDN controller directly. For other EAPs that are not compatible with Omada SDN platform, they can be still managed by the old Omada controller.
2. Keep using the old Omada controller.
- If your newly purchased EAP is EAP245/EAP225/EAP115/EAP110/EAP225-Wall/EAP115-Wall/EAP225-Outdoor/EAP110-Outdoor and the EAP uses the firmware that support Omada SDN platform, you can choose to downgrade the EAP to the firmware that supports the old Omada controller. You can downgrade EAP in batches through Omada SDN controller, or downgrade EAP one by one through EAP’s standalone mode.
- If your newly purchased EAP is EAP660HD/EAP620HD/EAP265HD/EAP235-Wall/EAP230-Wall, then you can only install Omada SDN controller to manage them because they are not compatible with the old Omada controller. For other EAPs in your network, they can be still managed by the old Omada controller.
PS:
1. If your newly purchased EAPs are not on the above compatibility list or new EAP model list, you can still use old Omada controller to manage them.
2. If you need to install the Omada SDN controller, please install on a new computer because we cannot install two controllers on the same computer.
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Very sorry to let you meet the issue. We will update the notification to make it easier for people to know which products are compatible with the Omada SDN platform.
For your product 2x EAP225 V1/V2 do not support Omada SDN platform. 1x EAP225 V3 and 1x EAP225 Outdoor is compatible with Omada SDN platform.
So unfortunately you cannot manage all of your deivces on Omada SDN platform. If you really like to use Omada SDN platform, you can consider to make 2xEAP225 V1/V2 work standalone or use another old Omada controller to manage them. Then use the newst Omada SDN controller to manage 1x EAP225 V3 and 1x EAP225 Outdoor.
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@Andone I only use EAP245v3 ap's. I managed to upgrade succesfully yesterday 👍🏻
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If you want to downgrade your OC200, you need to download the firmware of old version at first.
https://static.tp-link.com/2020/202006/20200611/OC200(UN)_v1_1.2.3%20Build%2020200430.zip
Then access the management web interface of your OC200. Please note that you need to be on the same network as OC200. Cloud access way doesn't support to upgrade firmware manually. Then go to the Maintenance menu to import the firmware and click 'upgrade'.
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@JR5 I did have a configuration backup stored from my original firmware.
Then i downloaded the older firmware from the tp-link website.
In the upgraded OC200 i just uploaded the old firmware and "upgraded" it.
Then i just loaded the stored backup configuration and reconnected the AP's.
I did not upgrade the EAP's when i downgraded the OC200.
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Hello There,
No support available on the SDN for EAP330 and EAP220 ?
We must keep using Omada 3.x?
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@Gbgigli I also have an EAP330 (and 2 EAP245 v3) and I got into problems when I upgraded my controller from v3 to v4. It seems the EAP330 is not compatible anymore ... I bought this EAP330 as first since it was a real business AP for which I assumed support would be much better. For now I downgraded the controller again, but it would be nice if the EAP330 is made compatible.
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@Anderson wow
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@Anderson plzz add google maps Omada_Controller
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wow, so i just purchased an OC200 and several EAP620s and a EAP220-Outdoor.
Looks like i can throw the OC200 away since it's not compatible with the majoritory of the products i've purchased.
When is the firmware version 4.4.4 released to the OC200 so i can run the new APs or what is the plan here? This kind of kills my plans to go from ubiquiti to TP-Link with all my customers..
The site i have made in advance is not compatible with the hardware controller since the firmware do not match. nice! I have to redo all the config for the customer again since i cannot export the backup or settings.
And please release a Omada compatible Switch with a built-in controller that works's with your hardware please.
EDIT:
Look's like i got the hardware controller to work with the new EAP620. How much trouble should i excpect ?
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