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ES20M has power but does not operate the lights

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ES20M has power but does not operate the lights

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

jtkrause11

2022-02-25 00:50:36 - last edited 2022-03-04 02:12:13

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Registered: 2022-02-25

ES20M has power but does not operate the lights

2022-02-25 00:50:36 - last edited 2022-03-04 02:12:13

Model: Kasa

Hardware Version: V1

Firmware Version: 1.0.8

The ES20M switch on the left has power (as I can see it on the app), but it is not turning the lights on. Yes, I have tried replacing the light bulbs.

It must be a wiring issue, correct? Can anyone see the problem in the picture?

Thank you for looking.

5a88c0748cba4c94a2770b6033c1f565

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jtkrause11

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2022-02-28 23:43:17 - last edited 2022-03-04 02:12:13

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Registered: 2022-02-25

Re:ES20M has power but does not operate the lights-Solution

2022-02-28 23:43:17 - last edited 2022-03-04 02:12:13

Hello @Solla-topee, you were right and I accidently found the problem.

Apparently there was another switch that controlled the lights at a different spot in the garrage.

Once I flipped that switch it started working.

Thanks,
Jason

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jtkrause11

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2022-02-25 15:18:13

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Registered: 2022-02-25

Re:ES20M has power but does not operate the lights

2022-02-25 15:18:13

Is that picture visible? Would another photo of the wiring help? The switch on the right, which is an HS200, works perfectly.

Solla-topee

2022-02-28 01:58:14

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Re:ES20M has power but does not operate the lights

2022-02-28 01:58:14

Hello @jtkrause11

If the light can't manually turn off/on by pressing a switch, that's usually a wiring problem.

Can I have a photo showing the wiring of the old switches before you installed the ES20M?
Please check if the neutral wires are properly connected when compare the wiring on old switches.

May I know is it a 2 way environment, 1 switch control 1 light or 2 switches control the same light?

It is not very common to use a smart dimmer switch with a smart 2-way switch,do you have a place where you could install ES20M only and test if it could control the light properly?

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jtkrause11

LV1

2022-02-28 23:43:17 - last edited 2022-03-04 02:12:13

Posts: 3

Helpful: 2

Solutions: 1

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Registered: 2022-02-25

Re:ES20M has power but does not operate the lights-Solution

2022-02-28 23:43:17 - last edited 2022-03-04 02:12:13

Hello @Solla-topee, you were right and I accidently found the problem.

Apparently there was another switch that controlled the lights at a different spot in the garrage.

Once I flipped that switch it started working.

Thanks,
Jason

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ES20M has power but does not operate the lights

ES20M has power but does not operate the lights

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