Smart Home Community > Kasa Smart Bulbs > Kasa not logging in after update?
< Kasa Smart Bulbs

Kasa not logging in after update?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

Kasa not logging in after update?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa not logging in after update?
Kasa not logging in after update?
2017-07-19 05:27:31
Model :

Hardware Version :

Firmware Version :

ISP :

I updated Kasa on my Android phone, and now when I try to login to the Kasa app it keeps coming up as "Guest". I made a new account and it logged in but when I logged out and tried my primary one, then it would not login, so I tried the new account and it will not login, so I am only with "Guest"

Any help would be great. Thanks
  0      
 
  0      
 
#1
Options
16 Reply
Re:Kasa not logging in after update?
2017-07-19 10:13:12
reinstall kasa
  0  
  0  
#2
Options
Re:Kasa not logging in after update?
2017-08-27 11:51:01
This is happening to me as well....on two different phones.... it takes id/pwd and returns to app but Home shows guest logged in and anything requiring access when logged in (i.e. remote control) prompts for me to log in. Rest password, uninstalled and reinstalled app....still same behavior.
  0  
  0  
#3
Options
Re:Kasa not logging in after update?
2017-08-28 02:34:45
Since nothing received from Support e-mail or on this forum (as of yet) I started my own investigation.

Looking on: https://apkpure.com/kasa-for-mobile/com.tplink.kasa_android I could see that version 1.7.8.644 (644) for Android 4.1+ (Jelly Bean, API 16) introduced this change:
We have enhanced Kasa account credential encryption on users smart phone.

Since my issue was login related I decided to uninstall and load the version prior to 1.7.8.664 which was: 1.7.7.638 (638) for Android 4.1+ (Jelly Bean, API 16)..... following this login was fine.

Now that I know what version works I am going to work through each upgrade to identify which one actually breaks the login.
  0  
  0  
#4
Options
Re:Kasa not logging in after update?
2017-08-28 03:49:00
Confirmed...

1.7.7.638 (638) for Android 4.1+ (Jelly Bean, API 16) - Ok
1.7.8.644 (644) for Android 4.1+ (Jelly Bean, API 16) - Breaks the login.
  0  
  0  
#5
Options
Re:Kasa not logging in after update?
2017-08-28 13:48:43
The latest version for android is 1.7.10. Does anyone have the same issue on the latest kasa app?
  0  
  0  
#6
Options
Re:Kasa not logging in after update?
2017-08-29 04:05:28

Anton L.Z. wrote

The latest version for android is 1.7.10. Does anyone have the same issue on the latest kasa app?
Google play has 1.8 as most current... https://play.google.com/store/apps/details?id=com.tplink.kasa_android
  0  
  0  
#7
Options
Re:Kasa not logging in after update?
2017-08-29 09:17:16

UncleJohnsBand wrote



Okay, good to know. Can you login the 1.8 version?
  0  
  0  
#8
Options
Re:Kasa not logging in after update?
2017-08-29 19:10:52

Anton L.Z. wrote

Okay, good to know. Can you login the 1.8 version?
No....the latest version that works for me is 1.7.7.638. This issue is on two phones both are galaxy s4's
  0  
  0  
#9
Options
Re:Kasa not logging in after update?
2017-10-09 16:55:29
I think the new released version solve the issue already
  0  
  0  
#10
Options
Re:Kasa not logging in after update?
2017-10-10 00:46:55
No.....current 1.8 version does not correct....logged a ticket with support and provided my findings which they said they would send on to developer. Have not heard anything back and it has been about a month now. I keep watching for a newer release to try but 1.8 was last release which is from 8/23/17.
  0  
  0  
#11
Options
12

Information

Helpful: 0

Views: 2022

Replies: 16

Related Articles
 Logging HS105 activity
1774 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.